Dispatch, Monitoring & Data Integrity Administration Officer - Hybrid

Work options: Hybrid

Support the efficient operation of the Maintenance Delivery Works Management Centre by coordinating dispatch and monitoring, maintaining accurate operational data, providing administrative support, and ensuring timely work allocation, compliance, quality reporting, and positive customer service outcomes.

Central Highlands Water is a major regional employer, and we want you to join us!

At CHW we provide drinking water, sewerage, trade waste and recycled water services to residents and businesses in the Central Highlands region of Victoria. We are a public sector employer with a proud history spanning more than 150 years of supporting regional prosperity through service excellence.

Central Highlands Water is a growing business which strives to create a thriving and sustainable region by providing the highest quality water related service to our diverse customer base. This opportunity is a vital role to shape the future of how our services support our community.

To learn more about CHW and how our everyday people contribute to the Central Highlands region of Victoria, visit our website, or check out our LinkedIn or Instagram pages!

The opportunity

The primary objective of this position is to support the efficient operation of the Maintenance Delivery Works Management Centre through the coordination of dispatch and monitoring activities, maintenance of operational and customer service data, and provision of administrative and business support services.

The role is responsible for ensuring the timely allocation and monitoring of field-based work, maintaining the integrity and quality of business information, supporting regulatory and performance reporting requirements, and providing contract and operational administration support.

Through effective coordination, communication and data management, the position contributes to safe and efficient service delivery, regulatory compliance, positive customer outcomes, and the continuous improvement of Maintenance Delivery operations.

About you

Safety is our No. 1 priority, and we expect you will actively contribute to and foster a 'safety first' culture that supports our aspiration of zero harm. This means you care deeply about the physical and psychological safety of people so that our team return home in great shape at the end of the day.

We’d love to hear from you if you have:

• Demonstrated experience working in a similar service and dispatch environment, with a focus on employee health and safety and customer experience.
• Ability to work in a fast-paced operational environment and develop and maintain constructive and harmonious working relationships with team members.
• Demonstrated ability to effectively utilise a variety of computer systems.
• Ability to train and coach team members in reaching KPIs as a team.
• Current Victorian Drivers Licence.

What's in it for you?

Working for one of the region's largest employers you will be part of an organisation that is high achieving, cohesive and always striving for better customer outcomes. We're full of "everyday people" that are great to work with and reflect our community! We're offering a supportive environment and offer a huge range of employee options and benefits.

There's the option of work hybrid, including a mix of being in our office in Ballarat, as well as the flexibility to work from home. Other benefits include accrued time off, generous leave options, professional development, industry collaboration, health and wellbeing programs and a supportive management team.

At CHW you will:

• Have access to training and development opportunities that will further develop your knowledge and skills.
• Be part of an organisation that strongly promotes work life balance, flexibility, safety and wellbeing.
• Work in an organisation that makes a difference to our community.
• Be part of an organisation that cares about you, your safety and wellbeing.

How to apply

If you want to make a positive impact through meaningful work and have the energy, courage and ideas to take on a challenge, we’d love to hear from you! To submit your application, click on APPLY to be redirected to our website and for a copy of the Position Description. While you are on our website, take a look around. You won't be disappointed!

• Please ensure you provide a cover letter and your resume.
• You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.

Have questions?

For a confidential chat about the role, please contact Bridget Clark on 0428 725 983.

Applications close 5pm Thursday 16 July 2026

• Please note, as part of our selection process, we conduct pre-appointment checks including those related to references, identity, fitness to work, qualifications, work history, work visa, misconduct and police record history.
• This role may be subject to a probation period.

We welcome applications from people with disability and aim to provide an inclusive and accessible workplace. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, please contact Bridget Clark.

If you need a copy of this advertisement in an accessible format, please email ***email_hidden***.

At CHW we are dedicated to supporting our team's physical and mental wellbeing. We offer flexible and hybrid working opportunities. We assist our team to develop, as people and as leaders. We value diversity and inclusion - our workforce is a place where the melding of a range of views and perspectives is celebrated.