Lead Workforce Advisor

AI Job Summary

• Demonstrated experience under the Workforce Australia contract or as a Workforce Adviser/employment services role.
• Manage a caseload (engage, motivate, mentor, progress individuals) or have customer-facing experience with strong CS.
• Strong understanding of compliance, case management, employment outcomes; privacy principles and accurate record-keeping

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Role Type

• On-site
• Permanent
• Full-time
• Associate

Working for BEST

As an employee of BEST, you can become part of our community-focused culture and contribute to the diversity of our company. Due to our status as a not for profit, public benevolent institution, we have the ability to offer our staff optional salary sacrifice arrangements. In addition to Above Award wages, we provide our valued employees with additional employee benefits including:

• Optional flexitime arrangements (full-time employees)
• Optional 9-day fortnight arrangements (full-time employees)
• Learning and development opportunities, including optional traineeship arrangements
• Anniversary Leave
• Birthday Leave
• Option to purchase additional leave
• Discounts on gift cards and other purchases
• Employee Wellbeing Program; and
• Employee Assistance Program

About the Role

This is a permanent, full-time position (38 hours per week, Monday to Friday) based at our Broken Hill site.

As a Lead Workforce Adviser within our Workforce Australia team, you will support people from diverse backgrounds to overcome barriers to employment and achieve meaningful work outcomes. combining tailored caseload management with day-to-day operational support for the team, you will build strong relationships with customers, employers, and community stakeholders while supporting the Area Manager to drive team performance, operational outcomes, and contract targets. At BEST, we place the needs, strengths, and aspirations of each customer at the heart of everything we do.

At times, the position may require day travel to provide operational support to surrounding areas, where access to a company vehicle will be provided.

About You

Skills, Experience and Attributes:

• Demonstrated experience working under the Workforce Australia contract or in a Workforce Adviser or employment services role, with a strong understanding of compliance, case management, and employment outcome strategies
• Excellent time management and organisational skills with the ability to multitask.
• Demonstrated experience in meeting/exceeding targets.
• Experience managing a caseload, engaging, motivating, mentoring, and progressing individuals; or experience in a customer facing role and passion for providing exceptional customer service.
• Ability to persevere when faced with resistance; overcome obstacles and maintain a positive attitude and stable performance under pressure.
• Familiarity with contractual frameworks, privacy principals, and accurate record-keeping or willingness to diversify knowledge.
• Well-developed communication and interpersonal skills, with the ability to develop and maintain relationships with internal and external stakeholders, both in person and remotely.
• Excellent verbal and written communication skills with the ability to articulate complex information clearly and effectively, adapting communication style as needed.

Qualifications, Licences and Checks:

• Relevant qualifications in Employment Services and/or Community Services desired, but not essential.
• Current Driver’s License (Class C or above).
• Working with Children Check (or willingness to obtain)

How to Apply

Click “Apply Now” and follow the instructions to upload the following TWO items:

• Current resume – please include at least two (2) contactable work referees.
• Written OR video cover letter – please give us a brief overview of your previous relevant experience and include how your skills are relevant to this role.

You are welcome here. At BEST, we are committed to creating a diverse and inclusive workplace that proudly welcomes people from all backgrounds, including people with disability, people from diverse cultural and linguistic backgrounds, people from the LGBTQI+ community, and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs. If you require any reasonable adjustments or accommodations, please let us know in your application or via email to ***email_hidden***.

For further information or to have a confidential discussion regarding this opportunity with BEST, please contact:

Emilly Page (HR Advisor): ***email_hidden***

Applications close 15 July 2026, at 11.59pm.

Apply now, don’t delay as we will be proceeding to interviews.

Company Overview

Rewarding Careers – work with BEST As an employee of BEST you can become part our community-focused culture and contribute to the diversity of our company. BEST employees come from a wide variety of different backgrounds and professions, and we’re all passionate about giving back to our communities. BEST is a not-for-profit organisation which provides rewarding careers built around improving people’s lives. We know when we come to work we are making a difference. Our employees enjoy above award wages, optional rostered day off arrangements, statutory leave, generous salary sacrifice arrangements and many other benefits. BEST believes in personal and career development and encourages all of our staff to seek further education and training.