Customer Support Coordinator (Pre-Site)

NOW is the time to join Metricon Homes – Australia's largest Home Builder for the 10th Consecutive Year. We’re committed to recruiting outstanding individuals like yourself who share a real passion for delivering quality, service and award winning living solutions for Australian families.

INCREDIBLE OPPORTUNITY to work within our KIALLA, SHEPPARTON Pre-Site Customer Support team guiding your Metricon customers through their pre build process. Grow and develop your industry skills and knowledge working collaboratively with our Drafting, Estimating, Studio and Permits team to transition your customers to the construction phase and hand them over to the build team to go on and build their dream Metricon home.

Reporting to the Customer Service Manager, your responsibilities will include:

• Effectively manage your customer expectations as the main point of contact during their pre-site stage
• Ensure they’re aware on the status of their home during this process
• Deliver exceptional customer service and the best experience, build and maintain customer relationships
• Maintain a high degree of accuracy recording customer project details
• Liaising with drafting, estimating, studio and external suppliers and coordinate client variations when required
• Ensuring customer quality control through professional communications, maintaining data entry and executing report compilation
• Consistently develop thorough knowledge of Metricon products, services and processes in order to confidently interact with clients; and
• Assist with all Customer Support related tasks.

Metricon will offer you:

• Work with a market leader in residential construction
• Own the customer experience—guiding clients through their pre-build journey with confidence and care
• A supportive and people first culture where your contribution matters
• Variety and growth - develop valuable industry skills every day
• Be part of a collaborative team environment; and
• Access to exclusive employee benefits, including housing discounts.

The successful candidate will have:

• Experience working within an account management or customer management role ideally within residential building or similar or built a home / renovation
• Understanding residential contracts and plans or come from a supplier or real estate would be an advantage
• Ability to clearly identify client needs and generate solutions to suit both the customer and employees
• Organised – ability to multi-task and deal with a variety of activities and communicate with a range of departments when required; and
• A GREAT ATTITUDE!

If you’re passionate about customer experience and want to grow your career with Australia’s leading home builder, we’d love to hear from you. Please apply with your Cover Letter and Resume now.

This role requires a national police check to be undertaken.