Desktop Support Engineer

Security Clearance Required

Baseline

Location of Role

Canberra, ACT

Job Details

Established in 2012, Omni is an Australian-owned business focused on delivering innovative defence, and critical infrastructure solutions to further our national interest.

Our locally based, expert teams deliver cutting-edge technology and pioneering solutions in support of Australia’s sovereign capability.

We believe in our people and value the unique skills and experiences they bring. We also recognise the responsibility entrusted to us by our clients—and we support our employees accordingly.

Our values of Respect, Trust, Agility and Humility guide everything we do, ensuring tailored solutions and long-term partnerships with our valued clients

The Role

In this position, you’ll be the first point of contact for IT support across the organisation, helping staff with day-to-day technical issues and ensuring they can work smoothly and efficiently.

You'll focus on providing Level 1 support across devices, Microsoft 365, and core systems. You’ll respond to service requests and incidents, assist with troubleshooting, and support common user issues such as access requests, device setup, and application support. You’ll also manage tickets through the service desk, making sure requests are accurately logged, updated, and resolved or escalated in a timely manner.

You’ll play an important role in onboarding and device management, helping prepare laptops and equipment for new starters, maintaining asset records, and ensuring our ICT environment stays organised and well-managed. Along the way, you’ll build familiarity with processes, systems, and security requirements while developing strong technical foundations.

With supportive and hands on management, you’ll be supported to learn, grow, and build your career in IT. You’ll gain exposure to a wide range of technologies and have opportunities to develop your skills across areas like endpoint management, cloud platforms, and cyber security. If you’re someone who enjoys helping people, learning on the job, and being part of a collaborative team, this role is a great place to start and grow.

Our Ideal Candidate

Our ideal candidate is someone looking to build a career in IT, with a genuine interest in technology and a strong desire to learn. You enjoy helping people, take pride in solving problems, and bring a positive, team-focused attitude to everything you do.

You thrive working in a fast-paced environment where no two days are the same, and you’re willing to take ownership of tasks while knowing when to ask for guidance. Whether it’s troubleshooting a user issue, setting up a new device, or learning a new system, you approach your work with curiosity, attention to detail, and a mindset of continuous improvement.

Working as part of a close-knit ICT team, you’re a strong communicator who can explain technical issues in a clear and practical way. You value structure and process, keep accurate records of your work, and take accountability for delivering a reliable support experience to users.

You Will Bring

• A demonstrated interest in ICT and a desire to build a career in IT support and operations
• A solid foundational understanding of computers, Windows devices, and Microsoft 365 applications
• Strong problem-solving skills and a willingness to learn and develop technical capability
• Good communication skills and a customer-focused mindset
• Ability to follow processes, document work accurately, and manage tasks through to completion
• High integrity, accountability, and a commitment to delivering reliable ICT services
• Alignment with Omni’s values of respect, trust, agility and humility

Essential Requirements

The below key requirements are required to be demonstrated by all employees to Omni:

• Be an Australian Citizen
• Hold a current Australian Government Security Clearance or be willing to obtain one
• Have strong communication and interpersonal skills

Highly Desirable Qualifications/education/training

• Previous experience in a customer service, retail, or support role
• The ability to work in our Barton (ACT) Head Office, and travel between sites as required
• Exposure to Microsoft 365, Windows operating systems, or basic troubleshooting
• Relevant IT study (Certificate, Diploma, or currently studying)

If you want the opportunity to work with a leading Australian owned company, in a collaborative and inclusive team then you should apply now. Applications will be assessed as received and shortlisted candidates will be invited to interview after the closing date. We welcome applications from a diverse range of candidates including veterans, and those from the Defence industry. Please submit your application with a resume and cover letter highlighting your qualifications and enthusiasm for the role. Join us in Securing Tomorrow, Today.