Operations Manager
JLL
Title - Operations Manager
Business unit - Property & Asset Management – NSW
Reporting to - Centre Manager
Key stakeholders - Drivas Property Group (Client), JLL, Centre Manager, Regional Operations Manager
Duties & responsibilities
- All internal compliance procedures implemented and adhered to
- Accountable for complying with company OHS policies and for the implementation of the safety management systems
- Establishing quality standards for the facility aimed at meeting or exceeding customer & retailer expectations
- Coaching team members on a one-on-one approach to facilitate their performance improvement and personal growth
- Producing an annual budget and gaining approvals
- Providing a detailed 10 year Capex program that validates annual program and informs owners of long range funding requirements
- Develop and implement a strategy to minimise customer and retailer disruption during development
- Monitoring on site fitouts on a daily basis
- Provide a safe workplace for all team members, customers and visitors by regularly reviewing the workplace for hazards
- Co-ordination, control and compliance of all contracts/ service agreements and supervision of onsite contractors
- Environmental Management
- Management of Essential Services
- Monthly Management Report
Performance objectives
- Regulatory Compliance
- Risk Management
- Stakeholder Relationship and Communication
- People Management
- Budgets & Reporting
- Capital Expenditure
- Development Activity
- Tenancy Delivery
- Occupational Health & Safety
Key skills
- Excellent time management and ability to work to deadlines are essential
- Well organised, self-starter who can manage a range of competing priorities and projects
- Well organised, self-starter who can manage a range of competing priorities and projects
- Ambitious with high level of energy and commitment
- Can resolve complex / technical issues in a practical manner
- Team player with communication and influencing skills
- Ability to work independently and make decisions
- Must display strong initiative and skills to ensure that ongoing changes affecting facilities management are anticipated and managed
- Professional presentation skills: engages an audience, creates interest and excitement, simplifies potentially complex items and makes them simple to enable effective understanding and learning of the information and message for all
- Tenacious, won’t give up attitude determined to accomplish the best outcome; firm resolve
- Communicates courteously and proactively, learns customers short and long-term needs, understands and appreciates issues from customer’s perspective
Employee specification
- Experience in property facilities management including exposure to managing to regulatory requirements
- Strong technical knowledge of building operations, legislation and management skills
- Experience in managing contractors on-site and meeting appropriate standards
- Experienced in Work Health & Safety (WH&S) and environmental management requirements
