Senior SRE Manager

Your role at Dynatrace

Lead the APAC Site Reliability Engineering team located in Sydney, responsible for the reliability, availability, and performance of the Dynatrace SaaS platform. You will be the senior technical, operational, and people leader in APAC, working directly alongside your Site Reliability Engineers and Incident Commanders.

You will be expected to work on incidents, lead customer escalations, and contribute technically, while also owning team health, people's growth, operational maturity, and regional SRE outcomes. You will represent APAC in global SRE initiatives and bring regional context into decisions that shape how we run SRE globally.

You will report directly to the Senior Director, SRE based in EMEA. The APAC SRE team operates as part of a broader SRE Observability team spanning EMEA and APAC. Your leadership focus is on the APAC team, and planned engineering work is shared across the full team. Your success depends as much on strong async collaboration and global alignment as it does on regional execution.

What You'll Do

• Lead, mentor, and grow a team of <10 SREs and Incident Commanders. Set the bar for technical quality and operational discipline.

• Be hands-on during high-severity incidents: help orchestrate the response, drive resolution, and derive learnings in the post-incident process.

• Act as the primary interface for APAC customer escalations that require SRE involvement, working closely with Customer Success and Support.

• Contribute actively to global SRE strategy, tooling, and platform reliability practices — not just regional operations.

• Drive continuous improvement: reduce toil, improve observability, and push the team toward engineering-led reliability solutions.

• Champion AI native practices across incident response, root cause analysis, toil reduction, and everyday engineering workflows — using them to take load off the team and setting the standard for how we work with AI.

• Lead, mentor, and grow a team of <10 SREs and Incident Commanders. Set the bar for technical quality and operational discipline.

• Be hands-on during high-severity incidents: help orchestrate the response, drive resolution, and derive learnings in the post-incident process.

• Act as the primary interface for APAC customer escalations that require SRE involvement, working closely with Customer Success and Support.

• Contribute actively to global SRE strategy, tooling, and platform reliability practices — not just regional operations.

• Drive continuous improvement: reduce toil, improve observability, and push the team toward engineering-led reliability solutions.

• Champion AI native practices across incident response, root cause analysis, toil reduction, and everyday engineering workflows — using them to take load off the team and setting the standard for how we work with AI.

What will help you succeed

• 5+ years of experience managing or leading high-performing SRE teams, preferably in distributed, global teams

• Comfortable owning high-severity incidents end-to-end: declaring, coordinating, communicating, and closing.

• Proven ability to manage customer escalations at a technical level: you can translate operational reality into clear, credible communication with customers and account teams.

• Hands-on experience with AI-native engineering workflows. Using AI tooling to accelerate incident analysis, automate toil, or improve observability. You are not waiting for AI to mature; you are already working this way and want to lead others through the same shift.

• Strong cloud-native fundamentals and hands-on experience with AWS, GCP, or Azure in a production SaaS context.

• Experience with observability practices: SLIs, SLOs, alerting philosophy, and incident review culture.

• A strong bias for action and a habit of making knowledge shared, not siloed. You document, automate, and build for scale even when the team is small.

Why you will love being a Dynatracer

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• You'll get to work at the forefront of innovation with Dynatrace Intelligence—the industry's first agentic operations system. Bringing together deterministic and agentic AI, it helps teams understand what's happening, why it matters, and what to do next— automatically.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Note to Recruiters and Agencies : Thank you for your interest in Dynatrace. Please note that we do not accept unsolicited agency resumes —do not forward them via our website or directly to Dynatrace employees. Dynatrace will not pay fees for unsolicited resumes, and any resumes received this way will be considered the property of Dynatrace.

Benefits and work-life perks

We offer best-in-class core rewards, including paid time off, financial security benefits, retirement savings plans, and health insurance. Beyond that, you’ll get other benefits and work-life perks designed to make your ride with us even more rewarding.

Mental health support

Our Employee Assistance Program, powered by Telus Health, offers support for you and your family members.

Wellness Days

Four company-designated extra paid days off for you to recharge batteries.

Flexibility

Our hybrid working model and flexible working hours offer you the flexibility you need.

Employee Stock Purchase Plan

Purchase company stock ( NYSE:DT ) at a discounted price and become a shareholder.

Learn & develop

Company-wide learning perks, designated team's learning days, and more.

Volunteering day

A day of paid volunteer time to support a community or cause you care about.

Regular team events

We host Global Culture Parties, Family & Friends at Work Day, Global Breakfasts, Green Weeks, Pride Month, and beyond!

International vibe

Most of our offices and teams are proudly multicultural. English is our shared language, but we embrace and learn from each other's cultures.

Rewards vary depending on your employment type. Some benefits and perks also differ by location — explore your city to see what’s available there.

About Dynatrace

Dynatrace (NYSE: DT) is the leading AI-powered observability and security platform. We're advancing observability for today's digital businesses, helping transform modern digital ecosystems' complexity into powerful business assets.

Our AI-driven insights cut through the noise, allowing customers to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Dynatrace offers simplicity, clarity, and reliability at scale to ensure teams can make informed decisions, minimize downtime, and drive their business forward with confidence.