Diagnostics Services Support Officer

AI Job Summary

• Experience in healthcare administration, medical reception, customer service or general office support roles.
• Proven ability to manage patient bookings and enquiries via phone and email.
• Experience reviewing referrals/supporting documentation and maintaining accurate patient records/system data.

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Role Type

• On-site
• Permanent
• Full-time
• Entry Level

Bundall, Gold Coast HQ Full-Time | Monday to Friday, 9:00am – 5:00pm

Join Sleep Testing Australia

Sleep Testing Australia is part of the CPAP Direct Group and helps Australians access quality sleep diagnostic services.

We’re looking for an organised, proactive and people focused Diagnostic Services Support Officer to join our Gold Coast team. This is a healthcare administration role supporting patients throughout their sleep testing journey.

This is a, office based role where you’ll shine as a behind the scenes superstar, keeping things moving with top notch phone and email communication.

About the Role

You’ll play an important part in coordinating referrals, bookings and patient reports, while working closely with patients, doctors, technicians and internal teams to keep everything running smoothly.

Key Responsibilities

• Manage patient bookings and enquiries via phone and email
• Review and process referrals and supporting documentation
• Maintain accurate patient records and system data
• Coordinate sleep study reports and follow up outstanding items
• Communicate with patients, healthcare professionals and internal teams
• Help keep workflows organised and on track

About You

You may come from healthcare administration, medical reception, customer service or general office support.

Most importantly, you will:

• Be highly organised and detail focused
• Communicate confidently and professionally
• Enjoy helping people and solving problems
• Be comfortable juggling multiple priorities
• Learn quickly and take ownership of your work
• Work well in a supportive team environment

Why Join Us?

At Sleep Testing Australia and CPAP Direct, we’re passionate about improving lives through better sleep health.

You’ll enjoy:

Above award salary

Hybrid work opportunities

Training and development

Career growth opportunities

Supportive leadership and teamwork

Meaningful work that makes a difference

A positive culture where people enjoy coming to work

Our Values

Passion

Empowerment

Openness

Playfulness

Leadership

Excellence

Playfulness is a big part of who we are. We believe work should be professional, but also enjoyable, supportive and full of personality. We value people who bring positivity, a sense of humour and a collaborative spirit to the team.

Application Requirements

To be considered, please submit:

• Your resume
• A personalised cover letter

In your cover letter, please tell us:

• What motivates you at work
• Which of our values resonates most with you and why
• Why you’d be a great fit for this role

If you’re looking for a rewarding administration role where your work genuinely helps improve people’s lives, we’d love to hear from you.