Program Manager

Canberra, Australian Capital Territory

Job Summary

Delivery Management

End-to-end delivery oversight across multiple workstreams within the Domino Squad

Own squad-level delivery timelines, dashboards, and Confluence documentation

Coordinate resource allocation with delivery partners – managing FTE allocation, performance, and onboarding

Drive Go-Live planning and war room coordination for production cutovers

Agile Ceremonies & Sprint Operations

Serve as Scrum Master for the Domino Squad (team of 18)

Facilitate sprint planning, backlog grooming, daily stand-ups, retrospectives, and sprint reviews

Manage the Jira board and backlog prioritisation in collaboration with the Technical Lead

Track sprint velocity, burndown, and quality metrics

Stakeholder Management

Build and maintain relationships with cross-functional stakeholders across AWS, delivery partners, and the customer (Allianz)

Interface with the customer's programme leadership, technical leads, and business SMEs

Collaborate with other Squad EMs, programme governance leads, and the Program Director

Reporting & Governance

Produce weekly status reports (PPTX) and programme-level updates

Update tracking tools and programme dashboards (Francessa)

Attend and contribute to Scrum of Scrums (SoS), Squad Lead check-ins, and EM weekly connects

Present progress and risks to programme governance forums

Risk, Issue & Escalation Management

Proactively identify risks and issues; document and track through to resolution

Own the RAID log for the Domino Squad

Escalate critical blockers to programme leadership with clear impact and mitigation options

Coordinate incident management as required

Go-Live & Cutover Coordination

Plan and execute production cutover events in coordination with technical leads and the customer

Manage change freeze windows and sequencing across workstreams

Coordinate UAT, PIV, and hypercare activities with the broader programme testing team

Key Responsibilities

1. To ensure value creation in the engagement

2. To manage key Program Partners / Stakeholders interests for smooth integration and implementation of the program and achievement of its objectives.

3. To manage engagement profitability by managing various variables

4. To proactively engage with the client to understand the business engagements

5. To lead| manage| develop and engage the team

6. To proactively identify and mitigate risks & issues (including escalations) for delivery of the program

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