Team Leader, Claims
RAC WA
With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”
We're looking for an experienced and people-focused
Claims Team Leader to lead one of our frontline insurance claims teams. This is an exciting opportunity for a strong leader who thrives in a fast-paced environment and is passionate about delivering exceptional member outcomes while developing and empowering their team.
About The Role
As a Team Leader, you'll play a critical role in guiding complex claims decisions, driving operational excellence, and fostering a positive, high-performing culture.
Key Responsibilities
In this role, you'll:
- Lead, coach and develop a team of Claims professionals, building capability, resilience and accountability.
- Drive team performance, ensuring productivity, quality, compliance and member outcomes are consistently achieved.
- Oversee complex, high-value and escalated claims decisions within delegated authority.
- Support your team through challenging and sensitive member interactions.
- Monitor claims and service standards and identify opportunities for continuous improvement.
- Manage complaints and disputes in line with legislative and regulatory requirements.
- Own operational risk, ensuring compliance with policies, procedures and industry obligations.
- Lead recruitment, onboarding and training initiatives to build a strong and engaged team.
- Balance competing priorities across service, cost, regulatory obligations and workforce capacity.
- Foster an inclusive and collaborative culture where people feel supported to perform at their best.
About You
We're looking for someone who has:
- Demonstrated leadership experience in a claims, insurance or similar operational environment.
- Experience managing team performance and developing people to achieve outstanding results.
- Strong knowledge of insurance claims processes and industry best practice.
- Exceptional communication and stakeholder management skills.
- Proven ability to make sound, defensible decisions under pressure.
- Strong conflict resolution and complaint management capabilities.
- High levels of resilience and emotional intelligence.
- A proactive approach to risk management and continuous improvement.
Desirable qualifications
- Diploma in General Insurance (or equivalent).
- Diploma of Leadership and Management (or equivalent).
Why join us?
This is an opportunity to lead a team that has a direct impact on our members during some of life's most challenging moments. You'll be empowered to make meaningful decisions, contribute to strategic initiatives, and help shape the future of our claim’s operations.
In return, we offer:
- A supportive and collaborative culture
- Ongoing leadership development opportunities
- A values-driven organisation committed to employee wellbeing
- The opportunity to make a genuine difference for our members and community
Ready to lead and make an impact?
If you're an experienced people leader with a passion for delivering exceptional claims outcomes and developing high-performing teams, we'd love to hear from you.
Apply now and help us deliver outstanding experiences for our members when they need us most.
Applications close COB 6th July 2026.
