Field Service and Installation Technician - SA

Matthews Australasia Pty Ltd

Matthews Australasia is a market leader in product identification, traceability, and software solutions, delivering innovative printers, labellers, inspection systems, and integrated production technologies that keep customer production lines running smoothly.

We support customers across food and beverage, manufacturing, logistics, and industrial sectors, providing high-quality technical service and reliable 24/7 support. Our team is passionate about technology, safety, customer relationships, and delivering a high first-time fix rate.

We’re looking for a technically strong, customer-focused Field Service and Installation Technician based in South Australia. This role is ideal for someone who enjoys variety, autonomy, and building strong customer partnerships.

Why You Will Love Working For Matthews

• Company vehicle, fuel card, tools, laptop & mobile phone
• Strong onboarding and ongoing technical training
• Exposure to advanced coding, labelling, inspection, PLC & data capture systems
• Supportive team culture with long-term career development opportunities
• Competitive salary package

About The Role

This is a field-based role responsible for supporting customer sites across South Australia. Flexibility to travel is key, as there will be support for some interstate customer sites and interstate travel for training.

You’ll install, commission, service, and maintain specialised Matthews’ equipment across a wide range of production environments. Working across mechanical, electrical, and software-driven systems, you’ll support PLC-controlled equipment and integrated data capture solutions.

You’ll enjoy variety, independence, and direct customer engagement while troubleshooting and resolving technical issues in fast-paced manufacturing environments.

Key responsibilities

• Service and maintain Matthews’ equipment
• Diagnose and repair mechanical faults
• Perform preventative and corrective maintenance
• Provide professional on-site and phone support communication to customers
• Install and commission new equipment
• Train customer operators on equipment use
• Complete service reports and job documentation accurately
• Manage tools, spare parts, and vehicle stock
• Work safely in line with WHS requirements

What we’re looking for

• Strong mechanical aptitude and hands-on troubleshooting skills
• Solid electrical knowledge and familiarity of software applications driving equipment
• Excellent customer service and communication skills
• Ability to work autonomously and manage your time effectively
• Willingness to learn new technology and systems
• Comfortable working across different customer sites
• Current Australian driver’s licence
• Willingness to travel interstate as required

If you’re technically minded, thrive on variety, and take pride in delivering high-quality customer support across a large territory, we’d love to hear from you.