Customer Service Officer - Rostering

Make a real impact—every single day

At Endeavour Foundation, we’ve spent over 75 years supporting people with disabilities to live, learn, work and thrive. When you join us, you’re not just taking a job—you’re helping create meaningful change in people’s lives. We’re passionate about building an inclusive, supportive workplace where our people can grow, learn, and perform at their best.

About the opportunity

We’re looking for a proactive and organised Customer Service Officer (Rostering) to join our Cannon Hill team.

In this role, you’ll be at the heart of our service delivery—coordinating and optimising rosters to ensure our teams are in the right place at the right time, delivering high-quality support to our customers.

Working closely with the Rostering Team Leader, you’ll play a key role in keeping things running smoothly and responding to the unexpected with confidence and agility.

What you’ll be doing

• Managing daily rostering and scheduling, including last-minute changes and unplanned absences
• Responding to enquiries via phone, email, chat, and other communication channels
• Ensuring rosters align with customer NDIS plans and funding requirements
• Collaborating with your team to deliver seamless, customer-focused outcomes
• Helping create flexible, efficient staffing solutions that support both employees and customers

What you’ll bring

• Experience in customer service, ideally within disability, aged care, or community services
• Strong organisational skills with the ability to juggle competing priorities and tight deadlines
• Rostering or scheduling experience (highly regarded, especially in a large organisation)
• Excellent communication skills and a calm, solutions-focused approach
• A team mindset—you collaborate, support others, and build strong relationships
• Relevant checks (or willingness to obtain): Blue Card, NDIS Worker Screening, National Criminal History Check, and a valid driver’s licence

Why join us?

At Endeavour Foundation, we know our people are our greatest asset. That’s why we offer:

• Salary packaging – up to $15,900 tax-free, plus an additional $2,650 for entertainment expenses
• Ongoing development and career growth opportunities
• Free, confidential Employee Assistance Program for you and your family
• Corporate health insurance discounts
• Paid parental leave
• The chance to work for a purpose-driven organisation making a real difference

Ready to join?

If you’re someone who thrives in a fast-paced environment, loves solving problems, and wants to make a genuine impact—we’d love to hear from you.

Click Apply and start your journey with us today.