Client Services Administrator

• Established, stable, and a vision. A job for the long run.
• Join a small team with a big impact. This business is people first.
• The Junction, Newcastle | Permanent full time | Monthly RDO

For the experienced administrator who wants stability, meaningful relationships, and a long-term team to grow with.

At the heart of this business is a belief: To protect, to guide and to help people when they need it most.

You’ll be part of an approach that is personal, holistic and deeply client-first - where you support people from policy setup right through to claims, standing beside them when it matters most.

And you’ll see the impact of that work every day.

You’ll be stepping into a role where you can build long-term relationships, be supported by experienced people around you, and feel connected to the work you do.

Many people in this team have been here 10, 15, even 20 years - that says a lot.

Leaders are visible, approachable and invested in the success of their people.

Sound like something you want to be a part of?

The Company.

Established in 1997, Australian Financial Risk Management provides personal insurance advice, claims and risk management services.

Insurance can often feel transactional.

Policy in. Premium out.

Not here.

Every decision is made through the lens of what's best for the client. Whether that's helping someone navigate a difficult claim, reviewing their cover as life changes, or simply being available when they need guidance, the focus is always on delivering genuine support.

The result?

A loyal client base, an outstanding reputation, and a team that takes enormous pride in the work they do.

The Roles

Client Service Administrator – a business support-focused role, helping keep operations running smoothly and ensuring clients receive seamless day-to-day service.

Retention Administrator – a relationship-driven role where you’ll be speaking with clients over the phone every day, focusing on engagement, experience and building long-term connections that keep clients supported, valued and connected to the business.

You.

• You have at least 3 years of experience in an administrative role within a professional services environment.
• You’re naturally curious and open to learning.
• You’re resilient when things get complex.
• You communicate clearly and with empathy.
• You’re comfortable navigating important conversations with professionalism.
• And most importantly, you’re looking for a long-term role where you can grow alongside the business and your team.

Click Apply Now for immediate consideration or reach out to Laura Paixao, at ***email_hidden*** with any questions.