Manager- Regulatory Operations

Primary Details

Time Type: Full time

Worker Type: Employee

Please see more information about QBE careers here

• Open to all QBE office locations nationally
• 12-month fixed term contract position, full-time hours
• Happy to talk flexible working

The opportunity

We are looking for a strategic and commercially minded Regulatory Operations professional to enhance how we manage regulator relationships, reporting and performance across our People Risk Claims business. This role offers the opportunity to shape regulatory strategy, strengthen external partnerships and drive continuous improvement in how we support regulatory outcomes across CTP and Workers Compensation.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

• Provide strategic and tactical leadership across all aspects of Regulatory Operations
• Oversee relationships with Regulators and external stakeholders across the People Risk Claims business
• Drive continuous improvement of operational processes to enhance regulatory performance
• Lead the delivery of all regulator reporting, including performance packs for external meetings
• Partner with CTP and Workers Compensation product teams on regulatory matters and strategy
• Influence and align internal stakeholders to support consistent and effective regulatory outcomes

About You

• Relevant experience in personal injury claims (CTP, Workers Compensation or similar)
• Experience engaging with regulators or external stakeholders, with strong stakeholder management capability
• Excellent written and presentation skills, with confidence presenting to external regulators
• Strong analytical and problem-solving skills, with the ability to interpret data and trends and inform strategy
• Demonstrated ability to think strategically, influence stakeholders and contribute to planning and decision-making
• Relevant tertiary qualifications aligned to personal injury are beneficial but not essential, supported by an understanding of relevant legislation, case management or policy frameworks

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

To learn more about benefits of working with us, click here.

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements, click here.

How To Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at ***email_hidden***.

Skills

Brokerage Services, Claims Administration, Claims Settlement, Communication, Critical Thinking, Customer Value Management, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Process Improvements, Risk Management, Sound Judgment, Stakeholder Management, Strategic Management

Application Close Date: 10/07/2026 11:59 PM

To submit your application, click "Apply" and follow the step by step process.

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.