Retail Manager

Job Description

• Support the Centre Manager with day-to-day operations of a portfolio of retail centres located in Melbourne’s South-East and Mornington Peninsula.
• Must hold (or be willing to obtain) a VIC Real Estate License.

Who we’re looking for?

• Commercially aware and relationship driven property professional who thrives in a fast-paced retail environment.
• Previous experience in retail property or shopping centre management.
• Strong stakeholder engagement and retailer relationship management expertise.
• Sound understanding of retail leasing, tenancy coordination and operations.
• Demonstrated financial acumen with the ability to link retail performance to asset outcomes.
• High attention to detail across operations, reporting and compliance.
• Tertiary qualifications in property, business or related discipline (desirable).
• Current VIC Real Estate Licence (or willingness to obtain).

The Role

This role offers the opportunity to join a high performing team supporting a leading national landlord. Reporting to the Centre Manager, you will be working on-site and will have oversight of five retail centres located in Melbourne’s South-East and Mornington Peninsula.

This role extends beyond routine operational responsibilities. It requires the cultivation of strong, collaborative relationships with retailers and key stakeholders, alongside the strategic management of net property income. The position also encompasses the enhancement of retailer performance and the delivery of elevated customer experiences, all in alignment with the overarching asset strategy.

Key Responsibilities

Retailer & Stakeholder Management

• Build strong, collaborative relationships with retailers to drive sales performance and occupancy outcomes.
• Act as the primary point of contact for retailers, ensuring a high level of engagement and satisfaction.
• Provide insights on retailer trading performance.

Operational Excellence

• Maintain exceptional centre presentation, safety and compliance standards.
• Conduct regular inspections and coordinate maintenance and capital works.
• Partner with the Operations Manager to deliver optimal asset performance and customer experience.
• Ensure compliance with lease obligations, policies, and legislative requirements.

Commercial & Financial Performance

• Support delivery of the asset’s financial objectives including income growth and cost management.
• Assist with tenancy schedules, lease events, and reporting.
• Analyse retailer performance and contribute to data-led decision making and asset strategy execution.

Customer Experience & Centre Performance

• Contribute to initiatives that enhance the overall shopping experience and community connection.
• Support activation, engagement, and initiatives that drive foot traffic and dwell time.
• Help foster a customer first culture across the asset.

Reporting & Governance

• Deliver regular reporting on retailer performance, customer trends, and operational metrics.
• Participate in client meetings and contribute to strategic planning discussions.
• Ensure accurate and timely administration across all systems and processes.

About Knight Frank

Knight Frank Australia is part of the world’s largest privately owned property consultancy. We provide transactional and advisory services across commercial property, including office, retail, and industrial assets.

What’s in it for you?

• Enjoy two extra weeks of leave, two wellness days every year, and your birthday off to celebrate your way.
• People first culture with visible, approachable leaders who keep everyone connected through open conversations and regular business updates.
• Drive your career forward with structured six monthly check ins and the ability to start growth conversations anytime.
• Work smarter with purpose-built property platforms and technology designed to save you time every day.

Important to know

• You must have valid Australian working rights to be considered.
• A police check is required for successful candidates.
• We use AI tools to assist with hiring, but people make the final decisions.
• We are currently NOT accepting candidates via an agency, we have PSA’s in place.