Account Manager - Cisco Solutions & Collaboration

Sales Account Manager – Cisco Solutions & Collaboration

Location: Melbourne, VIC

Category: Sales > Account Management

Work Type: Full Time

About The Opportunity

Are you a commercially driven, relationship-focused sales professional ready to accelerate your career within an elite IT systems integration ecosystem? We are an agile, growing technology provider and a proud Cisco partner specializing in advanced Collaboration, Contact Centre, Networking, and Security solutions.

We are seeking a Sales Account Manager to drive revenue growth across an existing client portfolio while identifying and converting new opportunities.

This hybrid, client-facing role is perfect for someone who is comfortable operating across both account management and new business within an established customer base. You will own the end-to-end sales cycle, act as the primary point of contact for your accounts, and work closely with our expert pre-sales technical and delivery teams to position and deliver gold-standard solutions.

Key Responsibilities

• Account Management & Retention: Build and grow deep relationships across assigned accounts, engaging stakeholders at all levels to drive alignment, demand, and revenue growth.
• Sales Execution: Own the end-to-end sales cycle from discovery and qualification through to deal closure, preparing high-quality proposals and commercial pricing responses.
• Cross-Selling & Upselling: Identify new opportunities to introduce advanced Cisco technologies and our managed services portfolio across your client base.
• Technical Collaboration: Partner closely with pre-sales technical specialists and delivery teams to shape, position, and smoothly transition solutions from sale to implementation.
• Pipeline Discipline: Manage your pipeline, deal progression, and forecasting with high discipline and accuracy using our CRM platform (ConnectWise).
• Ecosystem Engagement: Actively liaise with vendors, distributors, and partners to support deal progression and solution design.

Essential

Skills & Experience Required

• Proven Track Record: 3–5 years of experience in sales, account management, or business development within a B2B technology environment.
• Domain Knowledge: Experience working with customers across collaboration, contact center, networking, or security solutions.
• Commercial Mindset: Demonstrated ownership over sales targets, KPIs, forecasting, and revenue outcomes.
• CRM Proficiency: Experience utilizing CRM platforms (ConnectWise or similar) for pipeline hygiene.
• Communication: Strong communication skills with the ability to bridge the gap between technical and business stakeholders.
• Mobility: Flexibility to travel approximately 15–20% for customer engagement and industry events.

Desirable

• Exposure to Cisco technologies including Webex, Meraki, or Cisco Security.
• Experience working within an IT partner, reseller, or distributor environment.
• An understanding of unified communications or contact center architectures.
• A relevant degree in Business, IT, or a related field.

A Typical Day in This Role

• Morning: Review your pipeline, prioritize key accounts, and align with internal teams on next steps.
• Mid-morning: Engage directly with customers through calls or face-to-face meetings to uncover business priorities and progress opportunities.
• Afternoon: Collaborate with technical teams on solution design and proposal generation, ensuring CRM activity and forecasts are completely accurate.
• Ongoing: Maintain deal momentum through proactive follow-ups, internal coordination, and high-standard customer care.

What We Offer

• Continuous Growth: Ongoing training and development across Cisco technologies and advanced sales capabilities.
• Strong Delivery Support: Access to elite pre-sales technical specialists and delivery teams to ensure your client solutions succeed.
• Clear Pathways: Clear performance expectations with structured support, coaching, and the opportunity to grow within a scaling business.
• Competitive Rewards: An attractive remuneration package paired with performance-based incentives.
• Great Culture: A collaborative, team-focused environment with a strong customer-first mindset.

We are committed to diversity, inclusion, and equal opportunity. We welcome applications from candidates of all backgrounds.

If you have a results-driven mindset and want to help us lead the charge in technology integration, apply today or email ***email_hidden***

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.