Infrastructure Support

About the Aged Care Quality and Safety Commission

The Aged Care Quality and Safety Commission is the national regulator of Australian Government-funded aged care services.

We protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care. This includes managing complaints and feedback about the care older people receive.

We help build confidence and trust in aged care, by promoting best practice and a culture of safety and quality in the sector. We register providers and hold them to account if they don’t meet expected standards of care.

We work with providers, workers, older people, their families, and supporters to make sure they understand and uphold older people’s rights.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

About the Team

Provides escalated support along with operational management of the Commission’s core infrastructure platforms including connectivity and Microsoft 365 through a range of channels including remote and face-to-face attendance in local and interstate offices. The team provides technical expertise and drives continuous improvement through automation, integration, and related monitoring – this is to ensure stability and performance of various systems that underpin digital services across the organisation.

About the Role

The Infrastructure Support Specialist provides technical leadership, coordination, and exercises independent judgement in the delivery of infrastructure support services. The role is responsible for ensuring the stability, resilience, and quality of ICT infrastructure services through hands-on technical expertise, effective management of incidents and problems, and support of continuous service improvement.

The position plays a critical role in major incident management, problem investigations, and on-call escalation support, ensuring timely resolution and communication of critical ICT issues. The role exercises sound judgement, manages risk, and contributes to the continuous improvement and strategic direction of infrastructure services in alignment with APS Integrated Leadership System expectations for APS6.

Position Duties

M365 Platform Management & Support

• Provide authoritative technical oversight of the Microsoft 365 suite including Exchange Online,
• Teams, SharePoint, OneDrive, Purview and Power Platform components
• Manage escalated support for issues affecting M365 functionality, availability, and user experience
• Coordinate tenant-level configurations, policy compliance, and integration with identity and security services
• Lead efforts to optimise the M365 environment for collaboration, security, automation, and governance.

Infrastructure Services

• Maintain reliable operation of infrastructure services including identity (Entra ID), endpoint management (Intune), and network services
• Oversee patching, performance, health, and monitoring across infrastructure platforms
• Lead readiness activities for platform upgrades, new capability rollouts, and transitions to modern cloud services.

Service Integration & Technical Leadership

• Coordinate technical integration across internal teams and managed service providers to deliver cohesive digital support services
• Guide and mentor other Digital support staff in Microsoft cloud technologies and ITSM best practices
• Promote knowledge sharing, standardisation, and the development of automated or self-service solutions.

Problem, Incident & Change Management

• Drive root cause analysis and problem resolution to reduce recurrence of issues
• Play a key role in major incident response, particularly across infrastructure and M365 platforms
• Evaluate change impacts across interconnected systems and support CAB participation with technical advice.

Governance, Security & Reporting

• Ensure adherence to Commission ICT policies, security controls, and governance frameworks
• Monitor configuration compliance, and audit logs for key platforms
• Deliver reporting and insights to inform decision-making, service quality, and operational KPIs.

Position Eligibility Requirements(Selection Criteria)

To be successful in this role you will need to demonstrate the following:

• Tertiary qualifications in Information Technology, industry certifications and/or equivalent industry experience in similar roles
• Extensive experience administering and supporting M365 services (Entra, Exchange Online, Teams, SharePoint, Intune, Purview)
• Knowledge of M365 governance, security, and compliance features
• Ability to translate business needs into M365 configurations and policies
• Strong background in enterprise IT operations including identity, endpoints, and connectivity
• Strong communication skills, with the ability to convey complex M365 and infrastructure topics to both technical and non-technical stakeholders
• Experience working with internal business areas, digital teams, and external providers
• Understanding of ICT service management, risk mitigation, and change governance processes
• Ability to align technical operations with strategic digital and business objectives.

Position Notes

• Salary offered will be between $99,784 - $112,571 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
• Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps
• Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with the option to extend to a total of 24 months.
• Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.

In your application, please provide a statement of claims against the position eligibility requirements (selection criteria) in no more than 600-words, including what strengths you would bring to the role, and a copy of your CV.

• Please complete the application and submit by 11.30pm (AEST) Monday 13 July 2026.
• Follow our guidelines for candidate use of Artificial Intelligence (AI) throughout the recruitment process.

Please contact our recruitment team on (02) 9633 3262 or ***email_hidden*** for assistance with accessing our website or with lodging your application.

Specific questions about the roles can be directed to Scott Powell by emailing [email protected] with Position title in the subject line.