KYC Refresh Analyst

About The Role

We’re looking for a KYC Refresh Analyst to join our Financial Crime Operations team - someone who enjoys customer interaction, thrives in a fast-paced environment and wants to play a key role in keeping our customer information accurate, up to date and compliant.

This role sits at the heart of our Customer Due Diligence (CDD) work, supporting how we meet our AML/CTF obligations while delivering a positive customer experience at the same time. It’s a customer-facing role, so you’ll spend a good part of your day connecting with customers, both inbound and outbound to validate and update KYC information and ensure everything in our systems reflects what we need it to.

Alongside your customer interactions, you’ll be responsible for managing your own caseload, keeping things moving, hitting your targets and raising any risks or roadblocks along the way. You’ll be working closely with your team and leaders to make sure we’re delivering consistently and accurately, while also contributing to ongoing improvements in how we do things.

It’s a great opportunity for someone who enjoys structure but doesn’t mind a bit of pace, and who takes pride in doing things properly - because the detail really does matter in this space.

About You

You – our successful candidate is someone who feels comfortable picking up the phone and talking to customers, even when the volume is high. You know how to balance efficiency with empathy. Whether you’ve come from a contact centre or customer service background, you’re used to managing competing priorities and keeping things on track.

You’ve got a good eye for detail and take pride in getting things right, especially when it comes to updating systems and working within regulatory frameworks. Experience in financial services or exposure to AML/CTF and KYC processes will definitely help, but your mindset and willingness to learn are just as important.

You’re organised, proactive and comfortable working independently, but you also enjoy being part of a team that supports each other and celebrates the wins (big and small). Most importantly, you care about the customer experience just as much as you care about compliance. If this sounds like you – we would love to hear from you!

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our perks

At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.

Benefits

Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:

• Flexible working arrangement - Balance your work and personal life with ease.
• Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
• Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
• Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
• Purchase additional annual leave - Need more time off? You can buy extra leave days.
• Discounted private health insurance plan - Take care of your health with our special rates.
• Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
• Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
• Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!

How To Apply

To apply for this role, follow the links.

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications.