General Manager | Outback Spirit

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia

About Outback Spirit

Outback Spirit Tours offers a range of unique adventure tours and luxury short stays across our beautiful country. Our adventures capture the very essence of Australia, from the rugged red cliffs of the Kimberley to the unspoiled natural wonder of Tasmania, we bring iconic experiences to life. We operate 8 lodges in some of the most remote, inaccessible and beautiful locations. Our team of guides, drivers, camp and operations staff are passionate about the outdoors and take pride in bringing our guests on the adventure of a lifetime.

About the Role

Supporting the Outback Spirit business this is a rare opportunity to take the reins of one of Australia's most extraordinary touring portfolios, spanning the ancient and breathtaking landscapes of either Arnhem Land, Central Australia and the Kimberley. Location of this position can be flexible. at one of our on site location. You will own the end-to-end success of your portfolio - from the quality of every guest journey to the performance of your people, the health of the P&L, and the development of new experiences that keep Outback Spirit at the front of guest experience. We are employed a General Manager per portfolio and have two vacancies available by portfolio.

This is a role for a commercial, hands on leader who wants their work to mean something by continually raising the bar on guest experience. If you want to lead with purpose in places most people only dream of seeing, this is it.

You will be responsible for:

• Setting the tone for a high performance culture.
• Driving the safety culture.
• Directing and overseeing the financial performance to achieved the budget of the assigned portfolio.
• Maintaining and forming genuine relationships with Traditional Owners.
• Continually raising the bar on guest experience.
• The proactive management of the Net Promotor Scores (NPS).

About you

The position requires a leader that is not only commercial and financially savvy but can demonstrate from experience that you:

• are planned, organised and strategic
• are truly invested in the guest experience and delivering on our promise to ‘sharing special places and shaping lasting memories’
• are an inspirational leader with a love for creating a high performance environment for our incredible people
• views all actions and performance through a guest centric lens
• commercially astute with a growth mindset as has an ability to see opportunity in challenge
• ensure safety, risk and compliance.

What We Offer

• Generous discounts on Journey Beyond travel and experiences
• An attractive salary
• Study Assistance Policy
• A career with opportunities for progression, transfers, and secondments
• Employee Referral Policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise
• Parental Leave Program
• Purchased Leave Policy

How To Apply

If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Your new adventure starts here!

Apply now. Join us!