Case Manager
QBE
Primary Details
Time Type: Full time
Worker Type: Employee
Please see more information about QBE careers here
Parramatta, Newcastle & Lismore
Permanent & fixed term contracts, full-time positions
Hybrid working – a mix of in office and work from home
The opportunity
We are seeking experienced Case Manager’s to join our Workers’ Compensation Nominal Insurer team, managing a tail portfolio. As a Case Manager, you’ll be responsible for overseeing complex, long duration claims, delivering a high quality and empathetic experience for injured workers, and working closely with employers and service providers to support safe and sustainable recovery and return to work outcomes.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Your new role
Manage a tail portfolio of workers’ compensation claims within the Nominal Insurer scheme, focusing on long duration and complex claims.
Apply your knowledge of legislation and guidelines to coordinate treatment and progress claims toward resolution.
Develop and drive proactive claim strategies that support injured worker recovery, while identifying appropriate pathways for progression, transition, or resolution.
Collaborate with injured workers, employers, treating practitioners, and rehabilitation providers to support recovery and return to work outcomes.
Maintain accurate and compliant claim documentation in line with regulatory and audit requirements.
Contribute to continuous improvement initiatives to enhance efficiency and outcomes within tail claims management.
About you
Previous experience in workers’ compensation claims management, with exposure to tail or complex claims portfolios
Strong understanding of workers’ compensation legislation and statutory claims processes.
Excellent stakeholder engagement skills, with the ability to influence and communicate clearly both written and verbally.
A customer focused mindset, balancing empathy with progression and resolution of long duration claims.
Demonstrated resilience, critical thinking, and sound judgement when managing complex or sensitive cases.
Strong organisational skills with the ability to manage competing priorities in a fast-paced environment.
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
18 weeks’ gender-equal flexible leave for all new parents, including paid super
To learn more about benefits of working with us, click here.
Rewards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
To learn more about our achievements, click here.
How to Apply
If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
Your career. At the heart of it.
QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at ***email_hidden***.
Skills
Analytical Thinking, Case Management, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Disability Claims, Intentional collaboration, Managing performance, Negotiation, Personal Injury Claims, Risk Assessments, Sound Judgment, Stakeholder Management
Application Close Date: 26/07/2026 11:59 PM
To submit your application, click "Apply" and follow the step by step process.
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
