Intake and Crisis Support Worker

Number Of Positions Available

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Why this role matters

The Salvation Army (Salvos) is one of the largest providers of homelessness services across the country. Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and supports to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services.

About The Role

As an Intake and Crisis Support Worker, this is your opportunity to provide high‑quality assessment, crisis intervention and short‑term support to people across Victoria who are homeless or at risk of homelessness. You will work as part of a dedicated after‑hours team, responding to immediate needs, risks and vulnerabilities, and linking clients with appropriate supports and emergency services.

Reporting to the Team Leader, this is a Permanent Part‑ Time position, 42 hours per fortnight, based on-site in St Kilda, VIC.

Expected Shift times

Week 1

Wednesday - 5pm - 11:30pm

Thursday - 5pm - 11:30pm

Friday - 5pm - 11:30pm

Saturday - 5pm - 11:30pm

Week 2

Thursday 5pm - 11:30pm

Friday 4:30pm - 11pm

Saturday - 5pm - 11:30pm

Conditions

Compensation is in accordance with the SCHADS Award – Level 5.

How You Will Make An Impact

• Provide quality assessments by identifying client needs, risks and vulnerabilities and delivering short‑term or interim support
• Deliver crisis intervention through safety planning, emergency relief and immediate response to presenting risks
• Connect clients to supports by facilitating referrals to emergency services, allied services and community programs
• Maintain accurate documentation including case notes, e‑referrals, WHISPIR alerts and SAMIS uploads within required timeframes
• Work collaboratively with TSA programs and external stakeholders to provide integrated, client‑centred support
• Ensure safe service delivery by identifying risks, completing WHS/incident reports and adhering to TSA policies and procedures

What You Will Bring

• A tertiary qualification in Social Work, Welfare, Community Development or a related field (minimum Diploma)
• Experience in a social service environment, ideally with a focus on homelessness
• Strong capability in client assessment, crisis response and referral pathways
• Understanding of trauma‑informed, strengths‑based and client‑centred practice
• Ability to use technology and case management systems effectively
• A current National Police Check and Employee Working with Children Check
• Commitment to inclusive, respectful and non‑judgemental practice

What We Offer

Eligible employees can access a meaningful and supportive employment experience, including:

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit
• Generous Paid Parental Leave (12 weeks primary / secondary carers)
• Purchased Leave Scheme (up to 8 weeks) + 5 days paid TSA program experience leave
• Access to EAP, wellbeing initiatives and Fitness Passport
• Aboriginal and Torres Strait Islander supports including Burra Burra Network, Cultural Events, Sorry Business & Ceremonial Leave
• Ongoing training and development opportunities
• A purpose‑driven culture grounded in compassion, justice and meaningful social impact

How To Apply

If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration