Client Support Representative - NDIS Allied Health Admin Role

At National 360, our Client Support Representatives help create positive experiences for clients, families and their care networks. Join our North Parramatta team and play an important role in connecting people with the allied health services they need while being part of a collaborative and supportive team.

About The Role

You'll be the first voice a client or family hears when they reach out for support. Based in our North Parramatta office and working as part of our national Client Support Team, you'll manage referrals, coordinate appointments and support client enquiries to help create a seamless client experience. If you enjoy connecting with people, staying organised and making a difference behind the scenes, this could be the perfect role for you.

Key Responsibilities

• Be the welcoming first point of contact for clients, families, referrers and stakeholders via phone, email and in person.
• Support clients through their National 360 journey, from referral and onboarding through to service delivery.
• Coordinate appointments and clinician schedules to create a seamless experience for clients and families.
• Assist clients to access services across NDIS, Aged Care and private funding pathways, with support and training provided.
• Maintain accurate client records and documentation across our systems.
• Support the day-to-day operations of the office, helping create a professional, organised and client-focused environment.
• Work collaboratively with clinicians and our national Client Support Team to deliver an exceptional client experience.
• Bring your positive attitude, great communication skills and passion for helping others.

For more information or to request the position description, contact Annie our General Manager of People & Culture via email ***email_hidden***

About You

• Experience in administration, reception, customer service or another client-facing role (2+ years).
• Strong communication skills, with the ability to build rapport and confidently manage enquiries over the phone, via email and in person.
• Excellent organisational skills and the ability to manage multiple tasks while maintaining accuracy.
• Confidence using Microsoft Office and learning new systems and technology.
• A proactive approach to problem-solving and supporting both clients and team members.
• Previous experience within healthcare, allied health or knowledge of the NDIS sector is highly regarded, but not essential.
• An NDIS Worker Screening Clearance and Working With Children Check, or willingness to obtain.
• Availability to work 3 days/week from our North Parramatta office.

ABOUT NATIONAL 360

Founded in 2006 by Heidi Long, National 360 has grown into one of Australia's leading providers of community-based allied health services. With 22 offices across six states, we're known for our strong local connections and commitment to quality care. As an NDIS-registered provider, our team delivers services in Occupational Therapy, Physiotherapy, Speech Pathology, Behaviour Support, and Early Childhood Intervention.

360 Benefits

As part of our team, you'll have access to our 360 YOU and 360 Champions programs, which include:

• Flexible working environment.
• 3 x National 360 Days each year to rest, recharge or pursue professional development.
• Up to 5 weeks annual leave through our Purchased Leave Scheme.
• Generous Paid Parental Leave.
• 24/7 access to mental health and medical support for you and your family.
• Fitness Passport and regular wellness initiatives led by our Wellbeing Committee.
• Discounted private health insurance premiums and full excess coverage for planned or emergency hospital stays.
• A Work laptop.
• Novated leasing.
• Pet-friendly offices.
• Team-building events and funds for team celebrations.

For further detail about our industry-leading benefits & reward programs, visit https://national360.com.au/360-benefits-rewards/

OUR COMMITMENT TO YOU

National 360 is committed to responding to all candidates who apply, regardless of the outcome. We strive to ensure that every candidate is treated with fairness and receives clear, timely communication throughout the recruitment process.

We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person's uniqueness makes us even better at the work we do.