Residential Services Coordinator

Be the heart of connection within our residential community, supporting residents to enjoy a rich, fulfilling lifestyle through personalised services, meaningful engagement, and thoughtful coordination.

This is a permanent part-time role (6 hours per day) based in Anglicare Terraces, Paddigton.

Your opportunity

At Anglicare, every moment matters — and as a Resident Services Coordinator, you'll be the welcoming face and trusted guide for our residents and their families. Like a dedicated concierge, you'll help create a personalised and seamless experience, ensuring every resident feels valued, supported and empowered to make the most of life in our community.

Think of this role as a Resident Concierge. You'll anticipate needs, personalise experiences, and connect residents with services that enrich their everyday lives. Through warmth, attention to detail and exceptional service, you'll help ensure every resident enjoys a welcoming, effortless and fulfilling experience from the moment they arrive.

As the first point of contact for residents, families, representatives and supporters, you'll coordinate our Higher Everyday Living services (Everyday Plus), helping residents discover and access experiences and services that enhance their independence, comfort and wellbeing. From guiding residents through service options and managing bookings to coordinating delivery, agreements, invoicing and reporting, you'll ensure every interaction is effortless, professional and centred on individual preferences.

Combining genuine hospitality with exceptional organisational skills, you'll become the go-to expert for Everyday Plus services, confidently supporting residents and colleagues while resolving enquiries with empathy and care. Working closely with site leaders, you'll continuously enhance the resident experience by identifying opportunities to improve services, drive innovation, and deliver outstanding outcomes.

This is more than a coordination role—it's an opportunity to create memorable experiences, build meaningful relationships, and make every resident feel truly at home.

What you’ll bring

• Proven experience in customer service, hospitality, or residential aged care, with a strong resident-first mindset

• Exceptional communication and relationship-building skills, with the ability to engage confidently with residents, families, staff, and external stakeholders

• Strong organisational and coordination skills, managing agreements, bookings, service delivery, feedback, invoicing, and reporting with care and precision

• A proactive problem-solver, comfortable handling enquiries and complaints and escalating appropriately when required

• Confidence using systems and databases, with the ability to act as a Subject Matter Expert for Higher Everyday Living IT systems

• Commitment to delivering a high-quality resident experience, informed by feedback, consumer insights, and aged care trends

• Understanding of compliance, privacy, and aged care standards, with a commitment to safety, continuous improvement, and best practice

• A collaborative approach, contributing ideas, insights, and operational support to enhance services and drive innovation

Why Anglicare?

For 170 years Anglicare has been serving those in need - providing care to older people and services to the vulnerable. Today we employ 6,000 staff and are blessed to serve alongside 1,500 volunteers. We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen.

At Anglicare, you’ll get the security, stability and opportunities that come with a strong, well-established organisation that’s ready for the future. You’ll belong to a community of kind, humble and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career.

On top of that, here are just some of the tangible benefits you will enjoy in a career with us:

• Flexible work options to get the most out of work and life

• Increase your take-home pay with salary packaging

• Ongoing professional development and leadership training to advance your career

• Exclusive discounts to over 400 retailers

• Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your family

Are you ready for a career that means more?

To apply for this role, please click the ‘Apply’ button. All applicants will receive a response.

Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring.

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.

Please note that successful completion of background checks and NDIS Worker Screening Check Clearance may be required as part of the employment process for this role.

Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

Application Close Date: July 12, 2026