Service Desk Officer

Well established education sector is looking for a Service Desk Analyst

6 week initial contract | $35-40/hour | 4 days per week onsite | Geelong, Melbourne west

KEY RESPONSIBILITIES

The IT Service Desk Officer is responsible for the following tasks:

1. Provide daily support, diagnosis & repair processes for the Student and Staff Notebook Computers and applications including Software related support.
2. Provide daily support for Students with non-school supported (BYOD - MAC) Notebook Computers: attaching to Network, loading of required Software, Internet and E-mail access
3. Provide daily MAC computer related field support to all Teaching Staff and Admin Staff as required
4. Manage & maintain allocated Service Desk tickets
5. Maintain & provide user support for Mac related Notebook Computers, Desktop computing & peripheral equipment
6. Provide assistance with the installation and commissioning computer equipment and peripherals as directed including; iPads, Laptops (Mac and PC) Desktop Computers, Printers, and peripherals.
7. Coordinate & provide daily support & repair processes, liaising with the on-site Technicians

TECHNICAL RESPONSIBILITIES

• Understanding and excellent working knowledge / installation of full MS Office 365 Suite.
• O365 operation and deployment, including One-Drive.
• Provide support to MAC based Users
• Video Conferencing – Assist with Teams
• Mobile Phone configuration and upgrades.
• Logging and documenting jobs within the GGS Service Desk ticketing system FreshService.
• Staff and student in person support

What do you need to do now

Does this sound like you? What are you waiting for? Apply now or send an email to Haruka Miyawaki at ***email_hidden***

I acknowledge the Traditional Custodians of the land where I live and work.

At Hays, we value equity, diversity and inclusion and are passionate about placing people in roles where they can flourish and succeed. Find out more about Equity, Diversity & Inclusion at Hays Here.