Operations Manager Care Services NSW/ACT

About Lumia Care

At Lumia Care, we’re reimagining how care is delivered across Australia. As we continue to grow across Aged Care, Disability, and Community Services, we’re looking for a dynamic Operations Manager in Sydney to lead from the front and drive meaningful outcomes as we grow into the future.

Why Join Lumia Care?

• Purpose-driven organisation making a genuine difference
• Hybrid working (3 days in office) with flexibility
• High-growth environment with strong career progression pathways
• Collaborative and supportive leadership team
• Opportunity to influence and shape the future of care delivery

Key Responsibilities

The Operations Manager – Care Services is responsible for leading state-based care delivery, ensuring services are aligned to client needs, care plans, and regulatory requirements.

This role oversees workforce deployment, service transitions, and day-to-day operations while driving high standards of quality, safety, and governance. With a strong focus on operational excellence, you will optimise service delivery models, improve efficiency, and ensure compliance across all care environments.

The role also plays a key part in monitoring performance, leveraging data to drive continuous improvement, and providing insights to leadership. As a people leader, you will build capability across Team Leaders and frontline staff, fostering a high-performing, accountable, and supportive team culture.

About You

• Proven experience in care services operations (NDIS, Aged Care or Community Services)
• Strong leadership capability managing dispersed teams
• Understanding of compliance, risk and governance frameworks
• Commercial and performance-focused mindset
• Data-driven decision maker
• Passion for safe, person-centered care

Essential Requirements

• Relevant tertiary qualification in Community Services, Disability, Social Work or simulator a related field, providing a foundation in person-centered practice and service.
• NDIS Worker Screening, Police Check, WWCC (or willingness to obtain)
• Valid driver license and full working rights in Australia

Ready to Make an Impact?

If you are looking for a role where you can lead with purpose, influence change, and be part of something meaningful, we would love to hear from you.

Apply now or any questions contact Kate Taylor – Recruitment Manager at ***email_hidden*** for a confidential discussion.