EOI - Passenger Services Supervisor

Sydney International Airport

We're currently seeking expressions of interest from team members for the position of Service Delivery Supervisor on a full-time basis. This is an opportunity for people looking to build a career in leadership.

The Service Delivery Supervisor is responsible for the day-to-day operational management of Passenger Services, ensuring we deliver an efficient, effective service that meets and exceeds both company and client expectations.

Position Overview

• Oversee a customer-focused Passenger Services operation, including supervision, organisation and coordination of all work areas during a shift
• Provide on-the-job coaching, training and feedback to drive high performance and service excellence
• Allocate resources efficiently to meet operational & SLA requirements
• Monitor business processes and procedures to ensure compliance with industry standards, legislation and dnata Airport Services policy
• Provide quality metrics and reporting on key business issues
• Ensure compliance with OH&S regulations taking corrective action where required
• Ensure safe operation of equipment, machines and vehicles, and reinforce a strong safety culture
• Report incidents immediately and understand your obligations around incident reporting
• Build strong working relationships with dnata staff and client airline employees/delegates

Selection Criteria

• Committed to dnata's values and operating procedures
• Demonstrated leadership experience, with the ability to drive a customer- and safety-focused culture
• Experience in a highly regulated industry, with the ability to translate and embed compliance and legislative requirements into daily operations
• Works safely and influences safe behaviour in others
• Handles pressure well, managing competing demands and priorities, including working extra hours when required
• Communicates effectively across diverse backgrounds, and handles confidential and sensitive situations appropriately
• Able to commit to rostered shifts across a 24/7 roster, including mornings, evenings and weekends