Senior Client Advisor – Operations (Stock Control)

Position

Louis Vuitton. An icon. A legacy. A world of unparalleled craftsmanship and vision. Since 1854, the Maison has stood as a testament to artistry, innovation, and the relentless pursuit of excellence — a heritage that lives and breathes in every store, every team, and every client encounter.

As a Senior Client Advisor at Louis Vuitton, you will be the operational heartbeat of our store — the force behind seamless experiences, elevated standards, and a team empowered to perform at its finest. This is more than a role in retail operations/stock control; it is an invitation to shape the environment in which the Louis Vuitton Promise is delivered, every single day. Furthermore, this role is based in our flagship store — one of the highest-performing luxury destinations across the ANZ market. This role offers exceptional visibility and a genuine platform for career progression within the Maison.

Job responsibilities

• Supporting the Team Manager (Stock Control) across daily operations, time management, and opening and closing duties.
• Mentoring Client Advisors and championing the integration of newcomers through coaching and buddy programmes.
• Maintaining impeccable stock room organisation — from shipment arrivals and replenishment to packaging — keeping the sales floor always client-ready.
• Managing delivery operations, MySR orders, courier bookings, and MyPR requests with precision and efficiency.
• Upholding stock accuracy standards across reservations, deposits, RMS locations, defective items, and other specialised stock processes.
• Providing seamless client-floor support, including stock collection, packaging replenishment, and gift wrapping.
• Acting as back-up for CITES applications, repair shipments, DF claims, and Auckland warehouse correspondence.
• Identifying opportunities to improve operations and championing best practice across the team.

Profile

• Detail-Oriented: You take pride in precision, from stock counts to process compliance.
• Operationally Astute: You manage competing priorities with calm efficiency and a structured mindset.
• A Natural Mentor: You elevate those around you, sharing knowledge generously and leading by example.
• Adaptable & Resilient: You navigate ambiguity with confidence and embrace change as an opportunity.
• Collaborative: You understand that exceptional client experiences are built behind the scenes, and you take that responsibility seriously.
• Digitally Fluent: Comfortable with retail systems, stock management platforms, and operational tools.

Bonus points if you bring:

• At least 3 years experience in a retail specialty or luxury environment.
• A proven track record in stock management, logistics, or operations within a client-facing setting.

LOUIS VUITTON MAISON

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.