Sr Business Systems Analyst

About the Role

The Senior Rollout & Adoption Lead owns the day-to-day execution of Seller Tech rollouts and post-launch adoption for a specific region or line of business. This role is accountable for ensuring that new tools and workflows land smoothly, issues are identified and triaged quickly, and seller pain is translated into clear, actionable feedback.

Reporting to the Head of Global Rollout and Adoption, this role acts as the single point of ownership for rollout health, hypercare execution, and adoption outcomes within their assigned scope.

Success in this role means sellers feel supported after launch, regional teams are not overwhelmed with recurring issues, and product teams receive high-quality signal instead of fragmented noise.

Role overview

The Rollout & Adoption Lead owns the day-to-day execution of Seller Tech rollouts and post-launch adoption for a specific region or line of business. This role is accountable for ensuring that new tools and workflows land smoothly, issues are identified and triaged quickly, and seller pain is translated into clear, actionable feedback. Reporting to the Head of Global Rollout and Adoption, this role acts as the single point of ownership for rollout health, hypercare execution, and adoption outcomes within their assigned scope. Success in this role means sellers feel supported after launch, regional teams are not overwhelmed with recurring issues, and product teams receive high-quality signal instead of fragmented noise.

What the Candidate Will Need / Bonus Points - What the Candidate Will Do -

Own rollout execution for your region or LoB

• Lead rollout planning and execution for Seller Tech initiatives within your assigned region or line of business.

• Partner with Regional Ops, Product, and Enablement to ensure readiness prior to launch.

• Validate rollout sequencing, dependencies, and risks specific to local workflows and customer realities.

Run post-launch hypercare

• Act as the primary owner of hypercare for your region or LoB after launch.

• Triage incoming issues, assess severity (P0/P1), and drive timely resolution.

• Coordinate quick fixes, workarounds, or escalation to root-cause analysis as needed.

Translate seller feedback into signal

• Capture frontline seller and manager feedback during hypercare and early adoption.

• Identify recurring patterns across tickets, workflows, and seller behaviors.

• Convert feedback into structured problem statements with evidence and impact.

Drive adoption and reinforcement

• Partner with SFDC Enablement to ensure training and content reflect real usage patterns.

• Identify where adoption challenges stem from tooling gaps vs process or training issues.

• Support regional enablement efforts with insights, walkthroughs, and FAQs informed by live issues.

Reduce recurring operational friction

• Take ownership of common issues that repeatedly surface post-launch.

• Document known issues, mitigations, and learnings to prevent repeated escalation.

• Help standardize escalation, documentation, and handoff processes across regions or LoBs.

Close the loop with stakeholders

• Provide clear, regular updates to Regional Ops and the Global Rollout & Adoption lead.

• Maintain visibility on issue status, timelines, and expected fixes.

• Ensure alignment between regional priorities and global Seller Tech direction.

- Basic Qualifications -

• 5+ years of experience in operations, business systems, enablement, or product-adjacent roles.

• Hands-on experience supporting tool rollouts or process changes in Sales, Ops, or marketplace environments.

• Strong problem-solving and analytical skills, able to separate symptoms from root cause.

• Comfort operating in fast-moving, ambiguous environments.

• Excellent cross-functional communication skills.

Experience working with Salesforce or similar commercial tooling is strongly preferred.

- Preferred Qualifications -

• Direct experience owning post-launch hypercare or stabilization efforts.

• Ability to identify systemic patterns from frontline feedback, not just manage individual issues.

• Experience working across multiple geographies or LoBs, adapting execution without fragmenting standards.

• Strong operational instincts to reduce repeat work and recurring escalations.

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