Housing Administration Officer

AI Job Summary

• Demonstrated administrative experience managing competing priorities while maintaining accuracy in a fast-paced setting.
• Experience supporting housing administration across tenancy, property, assets, and maintenance activities.
• Experience maintaining/updating housing data systems to ensure accuracy, completeness, and compliance.

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Role Type

• On-site
• Permanent
• Full-time
• Associate

Pay Rate

$38.65 AUD – $39.77 AUD (Hour)

Who is Haven

Home, Safe? Haven Home Safe (HHS) is a purpose-driven, for-purpose, community housing provider committed to ending housing insecurity and advancing housing justice across Victoria. We centre the voices and lived experience of the people we support, working alongside our clients to deliver services that are respectful, inclusive, and responsive.

We deliver homelessness intake and referral services, integrated housing and support services encompassing Social and Affordable housing, Specialist Disability Accommodation (SDA), Transitional Housing Management (THM), and property services.

We have four (4) main office locations – Bendigo (registered Head Office), Preston, Mildura and Geelong.

Our Values

HHS is guided by four core values: Inclusion and Belonging, Collective Impact, Empowering Leadership, and Changing Lives. We are deeply committed to our collective impact, demonstrated through our ESG Impact Framework and commitment to First Nations Peoples through our Reconciliation Action Plan.

Role Purpose

The Housing Administration Officer provides efficient and accurate administrative support across housing operations, including property management, assets, maintenance, and housing-related activities. Working under general direction, the role supports the coordination of processes, maintains high-quality data and records, and contributes to effective service delivery.

The position is a capable and confident user of housing systems and business tools, supporting day to-day operations, assisting staff, and ensuring information is accurately captured and maintained. The role contributes to continuous improvement by identifying administrative efficiencies and supporting consistent, compliant practices across the housing service.

Some Key Responsibilities Include

• Provide administrative support across housing functions, including tenancy, property, asset, and maintenance activities
• Maintain and update housing data systems to ensure accuracy, completeness, and compliance with organisational requirements
• Assist with maintaining accurate records and documentation, supporting operational processes and reporting activities
• Use housing systems and digital tools confidently to support workflows, data entry, and information management
• Contribute to the improvement of administrative processes, systems use, and data quality through practical suggestions and feedback
• Work collaboratively with Housing, Assets, Maintenance, and other teams to support coordinated service delivery
• Ensure client and property information is recorded accurately and handled in line with privacy and confidentiality requirements
• Support client and renter engagement activities through effective administration and customer service

Safety Screening Requirements

• National Police Check.
• Working With Children Check

This role involves direct client and community-based work, including outreach and lone working in unfamiliar environments. Employees may support individuals experiencing trauma, mental health issues, family violence, or significant psychosocial stressors, and may be exposed to emotionally challenging situations and, on occasion, distressed, agitated, aggressive, or violent behaviours. The role requires emotional resilience, sound judgement, and the consistent application of trauma informed and self care practices. The organisation actively manages psychosocial and safety risks through risk assessment and planning, supervision, workload monitoring, safety protocols, check in procedures, training, managerial support, and access to employee wellbeing supports.

Applications close 10th July 2026 and are received via: Employment Hero. If you have any questions about the role, please reach out to People Experience Team via: ***email_hidden***.

Company Overview

As a community and affordable housing provider delivering housing and homelessness services across Victoria, we believe that everyone should have access to a home, no matter the circumstances they find themselves in. For 45 years, we’ve worked with government, public and private partners to mobilise funding and collaborate for greater housing and homelessness solutions for a better future. With a commitment to placing clients at the core of our decision making, we provide support programs that connect with people’s unique needs and strengthen their knowledge, abilities and capacity to thrive.