Hotel Manager / Operations Manager

Employment Hero

AI Job Summary

At least 5 years’ experience in hotel or operations management, leading teams and contractors.
Manage budgets, occupancy, CPOR, and profitability with strong financial acumen.
Oversee operations to achieve guest satisfaction targets, complaint management, and continuous improvement.

Role Type

On-site
Permanent
Full-time
Mid-level Senior

Lead with Purpose. Drive Operational Excellence. Deliver Exceptional Guest Experiences.

Are you a confident and driven hospitality leader ready to take full ownership of hotel operations? 291 On King is seeking an experienced Hotel Manager / Operations Manager to lead a high-performing team, maintain premium service standards and ensure strong financial performance.

This is an opportunity to bring your expertise, creativity and leadership to one of Newcastle’s leading accommodation providers, working closely with Directors to shape strategy and drive ongoing success.

As Hotel Manager/Operations Manager, your role will be central to the daily success and long-term vision of the business.

Key Skills and Responsibilities

Oversee all hotel operations to ensure smooth, guest-focused service;

Lead and support teams to deliver a premium guest experience aligned with core values;

Ensure effective workforce planning and maintain high staff retention;

Facilitate internal communication through meetings, training, and briefings;

Drive performance development aligned with business objectives;

Promote a positive culture focused on business goals and values;

Collaborate with Directors on operational strategies and growth plans;

Manage key financial metrics including budget, occupancy, CPOR, and profitability;

Achieve guest satisfaction targets and lead continuous improvement initiatives;

Implement marketing strategies via EDMS, social media, and other channels;

Oversee front desk operations and ensure professional guest communication;

Coordinate with housekeeping to maintain high standards of cleanliness and service;

Ensure property maintenance through contractor and supplier management;

Monitor and optimise hotel systems like booking platforms and EDMS.

Experience and Qualifications

Bachelor’s degree in Hotel Management or Hospitality Management is preferred but not essential;

Must have demonstrated experience in hotel or management;

Proven ability to lead teams and contractors effectively, building positive workplace culture;

Strong financial acumen, with experience managing budgets, forecasts and business performance metrics;

Solid understanding of guest service standards, complaint management and service recovery;

Confident in compliance management, WHS standards and quality systems;

Proficient in hotel technology platforms (PMS, booking systems, EDMS, etc.)

About You

You are a natural leader with a passion for delivering exceptional guest experiences and a strong commercial mindset;

You take pride in maintaining high standards, mentoring your team and driving results through collaboration, integrity and professionalism;

Hands-on and proactive with excellent organisational skills;

Calm and confident under pressure;

Skilled in communicating with stakeholders at all levels;

Focused on team growth, training and performance;

Committed to continuous improvement and innovation.

Employee Benefits

Competitive salary package based on experience and qualifications

FREE Parking in Newcastle CBD

FREE Gym Membership at The Gym on King

25% off Hotel Retail Stock

Accommodation Discounts

Company Overview

Experience the heartbeat of Newcastle at 291 on King. Nestled amidst Newcastle finest bars and restaurants, you can Indulge in local culinary delights and vibrant nightlife at your doorstep. Convenience, luxury, and excitement awaits. 291 on King are serviced apartments meaning you have the convenience of a full kitchen and dining facilities, not to mention sleek bathrooms, luxury wash products, convenient necessities like hairdryers and irons and on-site guest laundry. We pride ourselves on providing rooms that are exceptionally spacious giving those that choose to stay with us home away from home comfort.