Operations Manager

Operations Manager | Senior Leadership | Disability and Allied Health

• Lead operations and culture across two high-performing programs
• Real autonomy in a values-driven organisation
• Melbourne CBD base with flexible hybrid arrangements
• Remuneration negotiated on qualifications and experience
• Salary range of $145,000 - $150,000 + superannuation

Lancaster Consulting Australia (LCA) is a sector leader in Specialist Behaviour Support and Support Coordination, delivering services through the Positive Behaviour Support framework. Our vision: Enhancing Quality of Life for All.

That commitment extends to our team. We invest in our people because great outcomes for participants start with a great workplace.

About the Role

This is a newly created senior leadership position sitting at the heart of how LCA operates and grows. You will work alongside the Managing Director, Business Manager, and lead program staff to support our people, shape our programs, and keep both teams performing at their best.

You will:

• Lead day-to-day operations across Behaviour Support and Support Coordination
• Hold line management responsibility for all clinical and coordination staff, including structured supervision
• Drive recruitment, induction, performance management, and professional development
• Contribute to organisational strategy development and implementation
• Champion quality improvement, practice standards, and NDIS compliance
• Contribute to governance, audit readiness, and continuous improvement

This role comes with real authority and the expectation that you will use it.

About You

You are a values-driven leader who holds people accountable with care and clarity. You know the disability sector, you believe in person-centred practice, and you want to lead somewhere that takes both seriously.

You will bring:

• A degree in Psychology, OT, Social Work, Speech Pathology, Disability or a related field
• Five or more years in disability or community services
• Demonstrated team leadership and supervision experience
• Sound NDIS and compliance knowledge
• Working knowledge of PBS and/or Support Coordination practice is desirable

Postgraduate qualifications and AHPRA or AASW registration are advantageous.

Why LCA

Our values of Collaborative Relationships, Curiosity, Audacious Leadership, and Change, describe how we work and who we hire. We're committed to creating a workplace where people feel valued, supported and empowered to do their best work. You'll have the opportunity to influence strategy, lead meaningful change, and develop high-performing teams within a flexible, supportive and values-led environment. From flexible working options and a 9-day fortnight to ongoing learning opportunities and a strong focus on health, safety and wellbeing, we invest in our people so they can thrive professionally and personally.

Requirements

NDIS Worker Screening Check, Working with Children's Check, DWES Check, Victorian Driver's Licence, and Australian working rights.

How to Apply

Send your application and cover letter to Adam Lyons at ***email_hidden*** or apply online. A Position Description is available on request.

Applications close 8th July.