Customer Service Officer

Moore HR Partners are proud to be partnering with the Real Estate Institute of the Northern Territory (REINT) to recruit a Customer Service Officer to join their tight-knit team. We are seeking a proactive and driven individual who is committed to delivering high quality customer service, likes to get hands-on and ultimately, wants to make a difference through their work.

About the Real Estate Institute of the Northern Territory

The Real Estate Institute of Northern Territory (REINT) is the peak professional body representing the real estate industry in the NT, with over 50 years of service dedicated to supporting its members through training, development, and access to reliable market information. The REINT provides guidance to industry professionals & stakeholders within its membership, as well as to government on key property issues, while advocating for fairness, professionalism and continuous improvement in industry standards.

About the role

In this hands-on Customer Service Officer role, you will provide high-quality customer service and administrative support across REINT’s student and member services. Working closely with the Executive Coordinator, this position plays a key role in supporting day-to-day service delivery across the organisation.

As a key point of contact for students, the role will involve support calls, onboarding calls, phone enquiries and email communication. You will also support accurate reporting, documentation and database management to ensure information is maintained correctly and service delivery runs smoothly.

Your other key responsibilities will include, but are not limited to:

• Providing friendly and professional customer service to students, members and external stakeholders
• Managing incoming and outgoing phone calls, including student support and onboarding calls
• Responding to emails in a timely, clear and professional manner
• Supporting student enquiries, follow-ups and general administration
• Maintaining accurate records across internal databases and CRM systems
• Assisting with report documentation and general business administration

With supportive onboarding and training provided, this role offers the opportunity to build knowledge of the real estate training and membership industry, with potential for further development as the role evolves.

About you

The successful candidate will be reliable, customer-focused and confident communicating with a range of people over the phone and via email. You will have strong attention to detail, a professional manner and the ability to manage follow-up tasks in a timely and organised way.

Previous customer service or administration experience will be highly regarded, however no formal qualifications or real estate industry training are required. More important will be your willingness to learn, positive approach and genuine interest in supporting students and members.

The ability to build and maintain strong working relationships with members, clients and internal stakeholders, while maintaining confidentiality, will be essential. Familiarity with Microsoft Office, CRM systems and other related digital platforms will also support your success in this role.

Application information

To submit your application, please upload your Cover Letter, explaining how this position aligns with your career goals, along with your CV, which should detail your work experience to date.

Please note that Moore Australia is managing this recruitment process on behalf of Real Estate Institute of the Northern Territory. If you have any questions or would like to learn more about the opportunity, please contact Tom Spanovskis via ***email_hidden***

To apply for this position, you must have the right to live and work in Australia.