Customer Service Officer

• Our people love working here and we think you will too
• Belong, learn and grow with a team that has your back
• Deliver high quality essential services for our community

We are seeking a Customer Service Officer to join our Land Development team within the Customer Service Division.

Our Company

At Hunter Water our Values define who we are as an organisation and how we behave. We strive to live these Values and it is shown in the work we do and the way in which we interact with each other.

We fundamentally believe in and commit to diversity and inclusion. We value an individual's unique capabilities, backgrounds, experiences and characteristics. We rely on these diverse perspectives to drive innovation and collaboration, to deliver the best outcome for our customers and communities.

It is this diversity of perspectives that will enable Hunter Water to meet the challenges of the future. We strive to create an inclusive environment where there is genuine equality of opportunity regardless of people's gender, age, cultural background, religion, sexual orientation, gender identity, disability and/or family status. We encourage you to apply and welcome all applications.

We have embarked on a new strategic direction to build a more innovative, collaborative and resilient organisation that is a thought leader in developing a sustainable water and wastewater future.

At Hunter Water we offer a range of employee benefits. For this position, these will include, but are not limited to:

Excellent flexible working and additional leave benefits including:

• Additional Public Holidays, RDOs
• 5 days additional paid Carers Leave per annum
• Paid Community Service Leave
• 14 weeks paid Parental Leave for both parents
• Access to hybrid work and other flexible options

Health & Wellbeing benefits including:

• Fitness passport
• Access to discounted health fund and health services
• Access to the Employee Assistance program

Remuneration & Hours:

• 35 hour working week
• Reward and Recognition Program
• Base salary up to $79,387.25 plus 12% Superannuation

The Opportunity

As the Customer Service Officer you will be responsible for receiving, processing and supporting development applications. The purpose of this role is to support customers align to the business Customer Strategy.

What you'll do

• Provide technical and development related support to customers for the submission of development and plumbing related activities.
• Assess and determine basic development requirements to facilitate plan stamping activities and application processing.
• Respond to customer matters regarding a variety of development and minor technical enquiries that are related to Hunter Water’s operations in line with Hunter Water’s Customer Service Standards, Policies and Procedures.
• Record and maintain relevant information on corporate information systems.
• Be proactive as a customer centric operator and identify areas for process improvements for both internal and external stakeholders.

What you'll need to be successful

Essential Criteria

• Certificate III or above in a relevant qualification and/or previous customer service experience
• Be passionate about customer service and experience
• Demonstrated strong communication skills (both verbal and written) which can be delivered effectively and professionally with a diverse customer base
• Ability to work in a high volume, high pressure environment
• Ability to work cohesively within a team environment and also autonomously
• Sound effective time management skills
• Refined attention to detail with a solution focused approach

Desirable Criteria

• Ability to interpret building and construction plans
• Experience in identifying and recommending continuous improvement opportunities
• Navigating new technology and systems

Application Steps

To be considered for this position applicants must submit a cover letter addressing the Selection Criteria above and provide a current resume.

Please click to view the Position Description

Application closing date: Friday 10 July 2026

We are proud to be an Inclusive Employer committed to Inclusion, Diversity & Equity. People with disability, women and Aboriginal and Torres Strait Islander candidates are encouraged to apply. Applicants can request a reasonable adjustment at any stage during the recruitment process by getting in contact with the recruiter.

Employment with Hunter Water Corporation may be subject to pre-employment checks including but not limited to criminal background checks, functional assessment, drug and alcohol testing and psychometric assessment for preferred external applicants.