Active On Call Incident Advisor

About the Role

The On Call Incident Response role is a full-time permanent position and will involve an 8-hour shift pattern between the hours of hours 5pm to 7am, Wednesdays to Sundays.

Why You’ll Love Working With Us

• Salary packaging up to $15,900 tax-free, plus $2,650 entertainment card
• Paid training and professional development
• Opportunities for career development and growth pathways
• Supportive and values-driven team culture
• Discounts on dining, travel, and retail

What You’ll Be Doing

• Conduct visits to services to provide support and guidance to staff in trauma informed best practice, underpinned by the Therapeutic Crisis Intervention model
• Promote safe, nurturing, and culturally respectful environments for all individuals in our care
• Respond promptly and effectively to any incidents that occur during shifts
• Provide oversight, direction, and reassurance to on shift teams
• Step in to cover staffing vacancies or emergencies when required
• Review the care environment to maintain a clean, safe home for young people
• Ensure rostered staff comply with WHS requirements

What You’ll Bring

• Minimum Diploma (or working towards) in community, youth, or social work
• Knowledge of trauma-informed and therapeutic care practices
• Strong documentation and compliance capability
• Ability to rapidly process and interpret complex information from multiple sources, triage risk and respond to incidents
• Current driver’s license, reliable vehicle, and probity clearances

We are a purpose-driven organisation supporting children and young people through therapeutic, evidence-based care. Guided by our values—Inspired, Courageous, Skilful, Responsive—we foster a supportive, collaborative culture that prioritises safety, wellbeing, and positive futures.