Claims Advisor

Bolton Clarke Group one of Australia’s largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 88 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

About the Role

We’re looking for a proactive and experienced Claims Advisor to manage workers’ compensation claims within our QLD self-insurance scheme at Bolton Clarke. In this role, you’ll assess liability, coordinate insurer rehabilitation and return-to-work plans and provide expert guidance to staff and stakeholders. You’ll play a key part in ensuring compliance, supporting recovery, and delivering great outcomes for our people.

End‑to‑end QLD workers’ compensation claims | Self‑insured portfolio | Legislative decision‑making

Key activities

• Manage end-to-end workers’ compensation claims under QLD legislation.
• Assess liability for physical and psychological injury claims.
• Support recovery by coordinating medical and allied health treatment.
• Develop and monitor insurer rehabilitation and return-to-work plans.
• Provide advice and education on injury management and entitlements.
• Maintain accurate records and process wage entitlements.
• Collaborate with internal and external stakeholders to support recovery.

About you

• Qualifications in injury management, rehabilitation, or equivalent experience.
• Meet the criteria for recognition as a statutory claims officer under QLD legislation.
• Experience in claims (ideally in self-insurance or WorkCover QLD).
• Strong analytical, time management, and communication skills. High level communication and interpersonal skills with a demonstrated ability to build constructive and effective relationships,
• Able to effectively liaise with and influence staff across all levels of Bolton Clarke
• Proficient Microsoft office suite

Why Work For Bolton Clarke

Excellent work/life balance with shifts that suit your personal needs

• A caring team environment with strong clinical and allied health support

• Career progression and development opportunities

• Generous salary packaging and not-for-profit tax benefits – claim up to $18,550 tax free

• Private health insurance and gym discounts

• An Employee Assistance Program for staff and family

Apply Now: Our application process takes 10 minutes to apply, please follow the below link to start your application.

Our commitment to diversity: At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.

Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.

If you have any further queries, please contact Troy Groves (***email_hidden***)