IT Site Lead

• Lead a High-Performing Onsite IT Team
• Career growth and development opportunities
• Join a Trusted, Award-Winning Industry Leader

About The Role

We’re looking for an experienced and hands-on IT Site Lead to join our IT & Security team. This role is responsible for leading the day-to-day IT operations for a large office environment while providing onsite and remote support to employees across Australia.

This is an exciting opportunity for someone who enjoys combining technical expertise with leadership responsibilities in a fast-paced, collaborative environment.

You’ll act as the primary escalation point for onsite IT support, oversee local IT operations, and help drive a high-performing support culture within the business.

What You’ll Be Doing

• Lead day-to-day IT operations for a busy corporate office
• Manage and support onsite IT Support Technicians
• Provide Level 2/3 technical support across hardware, software, AV, networking, and peripherals
• Act as the key escalation point for complex IT issues
• Oversee meeting room and AV technology support
• Maintain strong relationships with internal stakeholders and vendors
• Support office technology projects and continuous improvement initiatives
• Ensure smooth onboarding, device management, and user support experiences
• Contribute to operational standards, documentation, and best practices
• Participate in an after-hours support roster when required

About You

You’re a proactive IT professional with strong troubleshooting skills and a passion for delivering exceptional support experiences. You enjoy mentoring others, solving problems, and working closely with both technical and non-technical teams.

You’ll Bring

• Previous experience in an IT support leadership or senior desktop support role
• Strong knowledge of Microsoft technologies and enterprise IT environments
• Experience supporting AV systems, networking, desktops, and end-user devices
• Excellent communication and stakeholder management skills
• Strong organisational and problem-solving abilities
• Ability to thrive in a fast-paced and evolving environment
• Experience mentoring or managing support team members is highly regarded

Why Join Us?

• Opportunity to lead onsite IT operations within a growing business
• Collaborative and supportive team culture
• Exposure to a broad range of technologies and projects
• Career growth and development opportunities
• Work with a business focused on innovation and customer experience

If you’re looking to join a progressive company and a leader in its field, apply today.