Field Service Tech

Responsibilities

Customer Service

• Provide after hours call out assistance and call back availability when rostered on

duty.

• Conduct overnight field trips to service breakdowns, maintenance and customer

support

• Promote and sign up medium to long-term customers under the Air Cover

preventative maintenance plans

• Provide Customer support (internal and external) for the assigned equipment
• Complete all documentation and administrative requirements.
• Pass sales leads onto sales staff.
• Achieve weekly and monthly productivity targets.
• Ensure company owned equipment & premises are kept in a clean, presentable and

serviceable condition

• Train, Support, coach and Mentor new and existing collegues

Breakdown, Maintenance & Repair

• Install, repair and maintain the range of Compressors
• Contribute to the co-ordination, support and day to day running of the GD Service

Business Team. In the event of a breakdown, test the equipment/system and

carryout fault finding and repairs.

• Carry out technical preventative maintenance and general service work.
• Ensure that sites where servicing is performed are left clean and tidy

Health Safety & Environment

• Conduct the risk assessment and ensure the working environment is safe at all times

and activities conducted are safe and don't harm self or other employees or customer

employees

• Maintain Safety compliance with the relevant legislation and regulations
• Eliminate risks in the working environment by conducting housekeeping, and working

with the Customer’s line manager to eliminate or at least mitigate the hazards before

commencing work

• Promote and support the reporting of incidents such as near miss, accident or

equipment damage using the reporting system

• Participate and conduct safety audits for assigned areas

Reporting

• Submit all the risk assessments and Job safety analysis within 48 hours of being

completed

• Submit timesheets daily of hours worked, work conducted, location and the job

number

Other Responsibilities As Assigned Or Required

Key Competencies

• Knowledge of Compressors or similar is essential
• Ability to converse and communicate Technical and Product information to

Customers internal and external.

• Intermediate Computer Skills (Word, Excel & PowerPoint)
• Demonstrated Analytical and problem solving skills
• Problem solving and able to determine root cause
• Organised self starter
• Trade Qualifications Cert III – Fitter and Turner with a minimum of 5 years

Maintenance experience