Solution Architect

ERM

Lead the design of Salesforce and MuleSoft solutions within assigned client engagements
Translate business requirements into clear, fit‑for‑purpose technical solutions
Define integration patterns, data flows, and non‑functional requirements in line with established standards
Provide architectural guidance to delivery teams throughout the project lifecycle
Review and assure solution designs to ensure quality, scalability, and alignment with best practices
Act as an escalation point for complex technical and architectural issues within delivery engagements

Work collaboratively with clients to understand business processes, challenges, and technology landscapes
Facilitate architecture and solution design workshops
Provide trusted advisory support on platform capabilities, design trade‑offs, and future roadmap considerations
Build and maintain strong working relationships with client stakeholders

Support pre‑sales activities including solution design, effort estimation, and proposal development
Contribute to RFPs, SOWs, and change requests
Identify opportunities to extend or enhance client engagements through additional services or solution optimisation

Provide technical leadership and mentoring to consultants and developers without formal line management responsibility
Apply ERM architecture standards, patterns, and delivery assets consistently across engagements
Support capability development within Salesforce and MuleSoft delivery teams
Promote a culture of collaboration, quality, and continuous improvement within project teams

Governance, Risk & Compliance

Identify and manage technical and delivery risks within client engagements
Ensure solutions comply with ERM policies, information security requirements, and client standards
Adhere to WH&S policies and safe work practices
Escalate risks, issues, or incidents in a timely manner

Knowledge & Experience

Demonstrated experience designing and delivering Salesforce solutions in enterprise or government environments
Demonstrated experience designing and implementing integrations using MuleSoft, including API‑led and event‑driven architectures
Strong understanding of enterprise integration patterns, data modelling, security, and non‑functional requirements
Proven ability to translate business requirements into practical, scalable technical solutions
Strong verbal and written communication skills, with the ability to engage both technical and non‑technical stakeholders
Experience working in a consulting or professional services environment
Strong problem‑solving skills, with the ability to manage complexity and ambiguity
Ability to manage competing priorities across multiple client engagements
Experience providing technical leadership, mentoring, or architectural guidance within delivery teams
Familiarity with delivery governance, design assurance, and architectural standards

Selection Criteria

Proven Salesforce solution architecture experience
Proven MuleSoft integration design experience
Experience acting as the primary solution architect on complex delivery engagements
Strong stakeholder engagement and communication capability
Consulting or professional services experience

Salesforce certifications (e.g. Application Architect, System Architect, or equivalent)
MuleSoft certifications (e.g. MuleSoft Certified Developer or Architect)
Experience working within large, integrated enterprise landscapes (e.g. ERP, data platforms, legacy systems)
Experience contributing to pre‑sales activities, including solution design, estimates, RFPs, or SOWs
Experience contributing to or applying architecture standards and design patterns
Experience mentoring or coaching consultants and developers.