Operations Manager / Head of Operations

Operations Manager / Head of Operations (NFP)

Location: Marsfield, Sydney NSW

Work Type: Full-time

Salary: $70,000 – $80,000 per year + Salary Packaging benefits

For over 25 years, Mahboba’s Promise has been a lifeline for vulnerable women, children, widows, and orphans in Afghanistan, as well as newly arrived refugees settling in Sydney. From running schools and healthcare clinics abroad to providing critical settlement support locally, we drive long-term, sustainable change.

We are a small, deeply committed team doing big, life-changing work. Right now, we are at a pivotal growth point, and we need an operational mastermind to help us scale that impact.

About the Role

This is a dynamic, high-impact position for an operational generalist who loves the charity sector, thrives on variety, and isn't afraid to roll up their sleeves. Reporting to the Management Committee, you will be the central engine room of Mahboba’s Promise. You will hit the ground running to streamline our daily operations, break down departmental silos, and ensure our staff and volunteers have the structural backbone they need to help our fundraising goals and our programs thrive.

If you love wearing multiple hats, moving from CRM implementation to volunteer coordination, to cross-border logistics all in one afternoon—you’ll fit right in.

Your Day-to-Day

• Act as the central link between Fundraising, Marketing, Finance, and our Afghanistan programs office. You’ll champion cross-team communication and implement tools to keep everyone aligned.
• Drive practical tech and process upgrades, including overseeing a new CRM implementation and embedding nimble project management systems.
• Lead, mentor, and coordinate our dedicated admin team and passionate volunteer network, ensuring everyone feels connected to the mission.
• Keep us safe and compliant by maintaining records and managing our alignment with ACNC and ACFID standards.
• Act as the primary operational bridge between our Sydney office and our Afghanistan programs team, ensuring seamless information flow and reporting.

What You’ll Bring

We need someone who understands how grassroots organisatikns tick. We’re looking for respect for the mission and adaptability.

• You know the unique landscape of the Australian non-profit sector, including ACNC obligations (ACFID knowledge is a bonus).
• Proven experience managing day-to-day operations, workflows, and internal systems in a fast-paced environment.
• You’re comfortable leading practical projects like CRM rollouts, website updates, or digital tool adoption.
• Exceptional communication skills with the ability to collaborate effectively across different teams, time zones, and cultural contexts.
• A natural ability to motivate staff and volunteers alike, creating an inclusive, organised, and energetic culture.

Why Join Us?

You will directly contribute to transforming lives daily. While we are a small team, the impact of your work will be felt globally. We offer a supportive, purpose-driven environment where your ideas will be heard, and your execution will directly help the charity thrive.

Ready to apply?

Send your CV and a one lage cover letter outlining your experience and why you’re the perfect fit for this role to Tamana Cina at ***email_hidden***.

Mahboba’s Promise is an equal opportunity employer. We value diversity of perspective and warmly encourage applications from individuals who bring an understanding of the communities and cultures we serve.

If you do not have the NFP experience but believe you have the necessary skills, please apply!