Guest Service Agent

• Join a great team in a central CBD location!
• Attractive salary packaging options - up to $15,900 tax free!
• Immediate start available!

More than a hotel - join a purpose-driven, intersectional feminist organisation committed to achieving gender equality.

• Location: Gadigal Country, Sydney
• Work Type: Site-based (Song Hotel)
• Contract: Casual
• Salary: Hospitality Award | Level 2, Front Office Grade 1 | $33.84 per hour + super
• Benefits: Salary packaging up to $18,550

A hotel with purpose. A role with heart.

Do you thrive on creating welcoming, memorable experiences for every guest you meet? Join us and deliver exceptional guest experiences every day.

Our Guest Services team is the welcoming face of Song Hotel, helping every guest feel supported, included and valued from check in to check out.

You’ll bring confidence and calm to each interaction, handling bookings, payments and guest enquiries with care. You’ll stay steady under pressure, solve problems quickly and help create a safe, positive experience for everyone who walks through the doors.

You’ll also be part of a hotel that operates on a profit for purpose model, supporting YWCA’s mission to advance gender equality, so your everyday work has a real social impact. Learn more about YWCA here and Song Hotel here.

You’ll Be a Great Fit If You

• bring experience in hospitality, customer service or a related field
• value meaningful work in a hotel with purpose
• enjoy a supportive, values led culture
• deliver excellent customer service
• like working locally in community

To learn more about this role, please see the position description linked.

Don’t meet every single requirement? At YWCA Australia we are dedicated to building a diverse, inclusive and authentic workplace. If this role speaks to you but your past experience doesn’t align perfectly, we encourage you to apply anyway.

Questions?

If you have questions about this opportunity please contact Ibrahim, Duty Manager - E: ***email_hidden*** & P: 02 9264 2451.

Why The Y?

At YWCA Australia, our culture -

The Y Way - is grounded in intersectional feminism and guided by our values: Striving for Equality, Acting from the Heart and Working Better Together.

Our latest culture survey shows that YWCA is a great place to work: 96% of our people feel supported by their team, 95% see our values lived through leadership, and 93% would recommend working here.

Sounds like you? Apply now!

We want to hear from you! Submit your resume and a cover letter outlining why you are the ideal candidate for this role!

Applications close at the end of the day on 26 July 2026.

We’re excited to find the right fit and will be reviewing applications as they come in. Submit yours early for priority consideration, as the role may close before the advertised deadline.

We are committed to building a diverse, inclusive, and equitable workforce. We welcome applications from Aboriginal and Torres Strait Islander peoples, LGBTQIA+ communities, people with disability, and individuals from culturally and linguistically diverse backgrounds.

Please connect with us at any time during the recruitment process if you require assistance to fully participate.

As part of our selection process, preferred candidates are required to complete pre‑employment screening. This includes a working rights declaration, medical and pre‑existing injuries declaration, and a Nationally Coordinated Criminal History Check. Any disclosable outcomes are considered in context and will not necessarily preclude progression.