Lead Client Enablement Manager

MUFG Pension & Market Services is a global business connecting millions of people with their assets – safely, securely, and responsibly. We have over 6,500 employees across 4 continents and continue to grow every day.

MUFG Retirement Solutions is the largest business under MUFG Pension and Market Services and we are the leading administrator for super funds in Australia. Many of our clients are household names. We are well positioned within a growing superannuation industry, combining our rich legacy with a fast-paced environment that enables rapid career growth. We are a diverse team with employees from various cultural and linguistic backgrounds, and we make sure to celebrate the successes of our clients and our people.

About the role

We’re looking for a strategic and commercially minded Lead Client Enablement Manager to lead a team of Client Enablement Managers and oversee the end-to-end delivery of client initiatives across our Boutique Funds portfolio. This is a leadership role for someone who thrives in complex, multi-client environments and can bring together client needs, delivery execution, governance, and commercial outcomes.

What you'll be doing

• Lead and develop a team of Client Enablement Managers, driving a high-performing, client-focused culture and consistent delivery practices
• Own portfolio demand end-to-end, ensuring visibility, prioritisation, and seamless delivery from initiation through to invoicing
• Partner with senior stakeholders and clients, acting as an escalation point and ensuring alignment on objectives, delivery commitments, and commercial outcomes
• Oversee estimation and commercial quality, including CRDs, HLEs, and SOWs, ensuring robust solutioning and cost discipline
• Provide portfolio-level governance and delivery assurance, including risk management, reporting, and alignment to governance pathways
• Drive execution oversight, ensuring initiatives are delivered in line with capacity, schedules, and release cycles while proactively managing risks and dependencies
• Manage financial performance, including forecasting, revenue realisation, and monitoring estimates vs actuals
• Lead continuous improvement, enhancing estimation, governance, and delivery practices to improve client outcomes and operational efficiency

What You'll bring

• Strong extensive (7yrs+) experience in portfolio, program, or client delivery leadership roles managing complex portfolios across client-facing or enablement initiatives ideally, experience in superannuation or financial services
• Proven ability to lead high-performing teams in a matrix environment
• Deep understanding of end-to-end delivery, from demand initiation through to invoicing
• Strong stakeholder engagement skills, including experience working with senior internal and client stakeholders
• Experience in estimation, governance, and commercial management
• Strong commercial acumen, including fee-for-service and project-based delivery models
• Ability to influence without authority, resolve conflicts, and drive cross-functional alignment
• High emotional intelligence and client empathy

Why this role matters

In this role, you’ll provide the leadership, structure, and commercial oversight needed to improve delivery predictability, strengthen client satisfaction, and create more scalable ways of working across a growing portfolio.

You’ll play a key role in connecting strategy with execution and helping the business deliver strong client and commercial outcomes. If you’re an experienced delivery leader who enjoys leading teams, shaping demand, and improving client outcomes in a complex environment, we’d love to hear from you.

Some of our Employment Benefits

• Flexible and Hybrid Working – enabling our employees to work in the office and at home
• Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
• Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
• Talent Referral Program
• Salary Sacrificing via Superannuation
• Employee Assistance Program
• Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
• Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft!
• Novated Car Leasing

Culture at MUFG Pension & Market Services

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

How to apply

Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening including police and employment history checks prior to commencement of employment.