IT Support Engineer

• Diverse role spanning end-user support, infrastructure and technology projects
• Grow your technical expertise across Microsoft, networking and enterprise technologies
• Join Australia's fastest growing Quick Service Restaurant brand!

At KFC, our Technology Operations team is dedicated to delivering reliable, secure and high-performing technology solutions that keep our business running. Reporting to the Infrastructure Manager, our IT Support Engineer plays a key role in supporting end-user computing, enterprise infrastructure and Microsoft technologies across our corporate environment.

This role is responsible for delivering exceptional technical support, managing incidents and requests, and contributing to technology projects and continuous improvement initiatives. Working closely with internal stakeholders and external vendors, you'll help maintain our IT environment while providing a consistent and seamless technology experience for our teams.

Please note, this is a 9-month fixed-term contract to cover a period of parental leave.

A DAY IN THE LIFE OF OUR IT SUPPORT ENGINEER

• Provide Level 1 and 2 technical support, troubleshooting and incident management across end-user devices, servers, networks and Microsoft technologies
• Support and maintain desktops, laptops, mobile devices, printers, meeting room technology and other end-user hardware
• Administer Active Directory, Microsoft Exchange/O365 and Microsoft Teams Room environments
• Act as a subject matter expert for end-user computing initiatives and contribute to the continuous improvement of IT services, processes and the service catalogue
• Manage vendors and coordinate hardware and software deployments, upgrades and lifecycle activities
• Apply ITIL best practices to incident and problem management, escalating risks and driving timely resolution
• Create and maintain technical documentation, knowledge articles and training materials
• Research, recommend and implement infrastructure improvements, upgrades and recovery solutions, including responding to system outages and security incidents
• Support technology projects and undertake other duties as required

ABOUT YOU

We're looking for someone who has:

• 3+ years' experience in IT Service Management or a technology support role within an enterprise environment
• An ITIL v3/v4 certification and/or tertiary qualification in Information Technology are highly regarded
• Strong experience supporting Windows 10/11, Windows Server environments and Microsoft technologies, including Azure, Active Directory, Exchange, SCCM/MDT (or similar endpoint management tools) and Microsoft Teams Rooms
• A solid understanding of networking fundamentals, including LAN/WAN, DNS, DHCP and routing
• Experience with virtual desktop infrastructure (VDI) is advantageous
• A customer-focused approach with strong communication, problem-solving and stakeholder management skills
• A proactive, organised and solutions-focused mindset, with the ability to prioritise competing tasks and work both independently and collaboratively
• Willingness to support the operations of a 24/7 business

WHY KFC?

At KFC, everyone has a seat at our table. We’re committed to creating an environment where our people can be their best selves, make a difference and have fun along the way. In return, we offer:

• Flexible hybrid working arrangements, including half-day Fridays
• Monthly mobile phone and home internet contributions
• Employee discounts at KFC restaurants
• Corporate Culture Club initiatives and team experiences
• Free onsite secure parking at Frenchs Forest
• A supportive, collaborative and people-first culture focused on growth and development

WHO WE ARE

Take one man with a big idea, add 11 herbs and spices, grit, ambition and buckets of heart – you’ve got KFC. Since 1952, we’ve been bringing finger lickin’ good chicken to the world. But without our people, The Originals, none of it would be possible. Everyone at KFC is different. Unique. It’s what makes us special. We’ll always be original, and we welcome you to join us. Lead the charge, bring the spice and taste more out of life!

JOIN KFC: CHOOSE A FINGER LICKIN' GOOD LIFE

There’s all kinds of FLG potential here! Explore new paths and choose where your career takes you. Whatever your journey looks like, we’ll help you get there, because we take your goals seriously. Apply now via the included link.

Here at KFC, we see ourselves as an equal opportunity employer. This means it’s a level playing field for all. Our work environment is fully inclusive and we strive for a workplace where diversity of thought and perspective is welcomed, sought out and developed. No matter who you are or where you’re from, people from all walks of life are encouraged to apply to join the KFC family. This means no matter your gender identity, ethnicity, cultural background, sexual orientation, disability, life stage or other legally protected status – you’ve always got a seat at our table.