Client Liaison - Aged Care at Home
Ozcare
We have a casual opportunity available for a Client Liaison supporting our clients within the North Lakes region.
Your Role
As a Client Liaison you’ll be looking after the most important people in our organisation – our clients. You will be the key point of contact for clients and their families, supporting them to access services, navigate care requirements and maintain independence at home. You will build strong relationships, coordinate services and ensure a positive client experience while promoting a holistic, client-centred approach. Your tasks will include:
Conducting intake conversations, service enquiries and initial client assessments in collaboration with the broader team
Coordinating and scheduling services to meet client needs while ensuring continuity of care
Providing high-quality customer service and acting as the primary contact for client enquiries and support
Liaising with clients, families and internal teams to ensure services are delivered in line with individual care plans
Monitoring service delivery, identifying changes in client needs and escalating where required
Supporting onboarding processes for new clients, including documentation and system updates
Maintaining accurate, timely records in accordance with organisational and compliance requirements
Assisting with service reviews and contributing to continuous improvement initiatives
Responding to general enquiries and supporting administrative functions within the team
Your Attributes
We’re looking for a person who has what it takes to make a difference in our clients’ lives. You have:
A warm and caring nature with a genuine commitment to client wellbeing
Strong customer service experience with a client-focused mindset
Excellent communication and interpersonal skills, with the ability to build rapport quickly
Sound organisational and time management skills with the ability to manage competing priorities
The ability to work both autonomously and as part of a collaborative team
Problem-solving skills and the ability to respond positively to changing service needs
A proactive attitude and willingness to go the extra mile for clients
Flexibility to work across a casual roster based on operational requirements
How You’ll Benefit
You’ll become part of the Ozcare family, and in addition to the training and support that you would expect, you will also receive:
Shift penalty rates
Private health insurance discounts
Uniform and laundry allowance
Employee Assistance Program
Role Requirements
Current National Police Check (with validity in the past 3 years)
Current (P) PAID NDIS Worker Clearance
Good computer and mobile device skills
Previous experience in a similar role or experience with administration, customer service, community/aged care is desirable
We’re hiring smiles. Our staff are our greatest asset, and we acknowledge and thank them for their ongoing hard work, dedication and commitment to helping our clients live their best lives.
Welcoming All
We welcome everyone to become part of the Ozcare family regardless of belief, ethnic or social background, health and gender. Ozcare is the organisation it is today because of each person who is a part of it. This spirit of togetherness is reflected in our mission and values, and our commitment to reconciliation. First Nations applicants are strongly encouraged to apply.
Job details
Pay type
Hourly
Education level
Equivalent experience
Hiring min rate
46.86 AUD
Hiring max rate
