Unit Registry Specialist

Overview

The purpose of the Unit Registry Specialist role is to ensure a high level of service is provided to our Fund Manager and Responsible Entity clients to achieve the Fund Services Registry business objectives.

The role will be responsible for the proactive assessment of daily deliverables, effective allocation and performance of resources and escalation of issues to ensure accurate and timely processing of all documentation received from investors, industry participants and issuers.

The role requires strong knowledge and experience in the provision of registry services.

Key Accountabilities and main responsibilities

Strategic Focus

• Understand and support the strategic goals for MUFG Corporate Markets Fund Services Registry
• Participate in initiatives to enhance the Operating Model
• Support the introduction of new technology through the planning, testing and adoption phases
• Play a leading role in supporting initiatives to improve the level of service provided to our Fund Managers and their investors

Operational Management

• Ensure all operational and investor service deliverables provided in the Local and Global Hub are completed within the time frames in the Client Service Level Agreements (SLA)
• Identify and escalate with suggestions to address any ongoing Service Delivery Failures
• Act as the first point of contact and escalation for internal stakeholders.
• Investigate and resolve complex investor or Fund Manager queries, ensuring professional communication
• Effectively coordinate and/or resolve any escalated issues and/or investor/client feedback or complaints
• Attend regular and Ad-hoc meetings with the Fund Manager/Responsible Entity
• Review of bank reconciliation for strategic/high- risk Fund Managers and monitoring to resolution of exception items
• Review and release of payments within the threshold appropriate to your role (currently $99,999,999.99)
• Complete oversight audit of high-risk updates to the register
• Liaise with Fund Manager/Custodian and internal teams on planning and execution of Ad-hoc/bulk process such as distributions/Year End
• Lead Ad-hoc/bulk processes such as distributions and Year End, from planning to execution

People Leadership

• Collaborate with your team members to ensure effective management/utilisation of all resources and proactively foster teamwork
• Development and management of key internal and external relationships related to the team
• Support the development, training and coaching of staff in accordance with operational objectives and core values

Governance & Risk

• Maintain and ensure compliance with Generic and Client Specific Business Rules
• Maintain accurate Standard Operating Procedures for the Registry unit
• Adherence to Link Policies and Procedures
• Escalation of potential issues Completion of all risk related activities, Control Self Assessments, Internal Audit and External Audit

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

Experience & Personal Attributes

• 5+ years industry experience, preferable registry experience
• Analytical and problem-solving skills
• Strong verbal and written communication skills
• Strong stakeholder management skills
• Highly organised and ability to manage multiple tasks and activities
• Knowledge of custody, fund accounting, operations, and registry services
• Attention to detail and accuracy

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, employee share plans, and digital and print communications. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe.

Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology provided by our Technology division.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.