Hospitality Manager - MacKillop House Norwest

Discover a career where care goes both ways!

• Hospitality Manager – MscKillop House Norwest
• Full-time | Monday to Friday | 9:00am – 5:00pm (flexibility required)
• Salary: up to $130,000 (inclusive of super)
• Enjoy Not-for-Profit benefits!

Exciting things are happening at Catholic Healthcare. With over 30 years of service and a growing team of more than 6,000 employees, our Mission is to promote the dignity, life and spirituality of older people through connected and inclusive communities.

We are seeking an experienced and passionate Hospitality Manager to lead hospitality services at MacKillop House Norwest (104-beds home) and create a welcoming, homelike environment where residents feel seen, heard and known.

About The Role

This is a senior leadership role reporting to the Residential Manager, responsible for overseeing all hospitality services within the home, including dining, cleaning, laundry, and overall hospitality operations.

You will play a key role in delivering exceptional customer service, strong leadership, and maintaining a consistent five-star standard across all services.

Key Responsibilities

• Lead and manage hospitality operations across kitchen, dining, cleaning and laundry services
• Ensure a safe, hygienic and welcoming home environment for residents
• Oversee budgets, resources and service quality to deliver efficient, cost-effective outcomes
• Drive enhanced services, continuous improvement initiatives, and overall resident experience
• Support revenue growth opportunities and service innovation
• Provide leadership, coaching and development to hospitality team members
• Promote a relationship-centred approach with residents, families and stakeholders

About You

• Proven leadership experience in hospitality, aged care or a service-driven environment
• Strong operational and people management capabilities
• Ability to drive service improvements and manage multiple functions
• Excellent communication and stakeholder engagement skills
• Passion for delivering exceptional customer service and enhancing the lives of older people
• Tertiary qualifications in Hospitality Management, Aged Care Management or related field (preferred)
• Competent IT skills, including Microsoft Office

Why join us

• Monday to Friday role (9:00am – 5:00pm) with flexibility to support operational needs
• Competitive salary up to $130,000 inclusive of super
• 7 additional leave days per year
• Salary packaging benefits of up to $18,550
• Fitness Passport
• Opportunity to lead a dedicated team and make a meaningful impact
• Supportive, values-based organisation focused on compassionate care

We know you have many choices of employer — choose Catholic Healthcare where you can make a meaningful impact and be well rewarded.

Apply Now!

Catholic Healthcare acknowledges the Traditional Owners and Custodians of the lands on which we live, work and dream. We pay our respects to their Indigenous Elders past and present, for they hold the traditions, culture, and hopes of their people as we journey towards reconciliation. We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.

Hello Recruitment Agencies, thanks for thinking of us. Right now, we’re looking to fill this opportunity directly so if we do need your assistance we’ll be in touch.