Retentions Officer - Novated Leasing

FleetPartners is a leading ASX‑listed provider of fleet leasing, fleet management and novated leasing across Australia and New Zealand. Every day, we help businesses and individuals move forward with smarter, more sustainable vehicle solutions.

But what really sets us apart is our people.

We’re a supportive, customer‑focused team that works together to deliver great outcomes for our customers and for each other. We create an environment where people feel encouraged to grow, develop their skills and do their best work.

If you’re looking for a workplace that supports your development and creates an inclusive, collaborative environment, you’ll feel right at home at FleetPartners.

THE ROLE

As a Retentions Officer, you will play a key role in strengthening and expanding our novated leasing portfolio. You’ll proactively engage with customers, address concerns early, and provide tailored end-of-lease solutions that encourage renewals, upgrades, or lease restructuring.

By understanding each customer’s unique situation and goals, you’ll reduce cancellations, strengthen long-term loyalty, and contribute directly to retention targets and overall portfolio growth.

ABOUT YOU

This role is ideal for someone with experience in novated leasing, banking, or finance, combining commercial awareness with a customer-focused approach in a fast-paced, target-driven environment.

To be successful in this role, you will bring:

• 3 + years' experience in a phone based professional customer service, finance, or retention-focused environment
• Demonstrable experience working with and managing complex and ambiguous customer issues
• Strong problem-solving, negotiation, and lateral-thinking skills
• Ability to build rapport quickly, engage customers effectively, and deliver excellent experiences

BENEFITS

We offer more than just a role:

• 27 days of annual leave per year.
• Hybrid work flexibility working in a incredible office space overlooking the Harbour Bridge
• A ‘Dress for your Day’ policy
• 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers
• Ongoing training to help you develop and grow with real career development opportunities
• Rewards program, including a range of discounts from a variety of retailers.
• An extensive range of other employee benefits.

Interested? Apply now and take the next step in your career.

OUR COMMITMENT TO INCLUSION

We’re committed to creating an inclusive workplace where everyone feels respected, supported and able to thrive.

We’re proudly recognised by the Workplace Gender Equality Agency (WGEA) and accredited by WORK180 for our commitment to supporting women to build meaningful, long‑term careers - recognition that includes being named one of the Top 101 Workplaces for Women 2025.

We’re also progressing our Innovate RAP, helping build stronger partnerships and meaningful opportunities for Aboriginal and Torres Strait Islander peoples.

We welcome people from all backgrounds, identities and lived experiences, and we’re here to support any access requirements or adjustments throughout the recruitment process.