Service Desk and Desktop Officer (x 2)

• Permanent Full-Time
• Band 5 ($83,279 - $95,282) +12% super + monthly ADO
• Footscray, Melbourne.

At Maribyrnong City Council, we are committed to creating a connected, inclusive and thriving community where people feel proud to live, work and visit. Located in Melbourne's vibrant inner west, Maribyrnong is one of Victoria's fastest growing municipalities, celebrated for its diversity, creativity and strong sense of community. We are passionate about delivering innovative services and opportunities that support our residents, businesses and visitors now and into the future.

The Opportunity

Maribyrnong Council has an exciting opportunity for an experienced

Service Desk and Desktop Support Officer to join our team within the Information Technology Services business unit.

Reporting to the Service Desk Team Leader, you will be responsible for delivering quality levels of desktop support across all branches of the Council in accordance with Service Level Agreements.

Key Responsibilities

• Deliver 1st and 2nd level support to internal customers via the Service Desk.
• Log and monitor all calls via the Service Desk system and ensure that Service Desk calls are responded to and resolved within the standards as specified in the agreed service levels.
• Support all remote site PC's, printers and remote access facilities including Operations Centre, Aquatic Centre, Councillors, branch libraries, MCH nurses and community centres.
• Support the various specialist applications across all business units.
• Install and maintain the PC fleet, PC operating systems, printers, network components and mobile devices at all sites.
• Provide software support for all desktop applications including MS 365, Outlook, Authority and CM9.
• Maintain accurate ICT Asset Register.
• Maintain knowledge base and user support documentation.

About You

To be considered for this role, you will have the following:

• Relevant tertiary qualification, Diploma or demonstrated experience in an IT support role.
• Demonstrated initiative and drive towards continuous improvement outcomes.
• Demonstrated knowledge of Service Desk Support Skills.
• Demonstrated knowledge of FreshService Service Desk application desirable.
• ITIL Certification required.
• Experience with supporting Civica Authority and CM9 applications will be highly regarded

Why Choose Maribyrnong?

• Work cross functionally in a friendly, supportive and professional multidisciplinary team;
• Enjoy a flexible and inclusive work environment;
• Work in a meaningful role within a Values driven organisation;
• Accrued Day Off every month.

If you are looking for a role where you can make a difference and you enjoy working in a diverse community focused environment, Apply Now!

How To Apply

To apply for this job go to: https://maribyrnong.recruitmenthub.com.au/Vacancies & enter ref code: 6907004.

To express your interest in this role, please send your Resume and a brief Cover Letter outlining your relevant experience and addressing the Key Selection Criteria position defined in the position description.

Enquiries: For further queries regarding this position, please contact Avryl Ebert, IT Services Coordinator on 9688 0254 for a confidential discussion.

Closing Date: 22 July 2026 - 10pm