ServiceNow Hardware Asset Management (HAM) Consultant

About the Role

We are seeking a motivated and experienced ServiceNow HAM / CMDB Consultant to support the implementation, enhancement, and ongoing management of Hardware Asset Management (HAM), Configuration Management Database (CMDB), Discovery, and Configuration Management capabilities within a ServiceNow environment. The successful candidate will work closely with IT Operations, Asset Management, Infrastructure, and Service Management teams to improve asset visibility, data quality, governance, and compliance. This role requires a strong understanding of ITIL processes and ServiceNow best practices, particularly across IT Asset Management (ITAM) and IT Operations Management (ITOM).

Key Responsibilities

• Support the administration and continuous improvement of ServiceNow HAM, CMDB, and Discovery capabilities.

• Configure, maintain, and optimize Discovery schedules and patterns to ensure accurate Configuration Item (CI) population.

• Maintain CMDB data quality, integrity, governance, and compliance standards.

• Assist in managing hardware assets across the complete lifecycle, including procurement, deployment, maintenance, and retirement.

• Work with infrastructure and application teams to identify, classify, and maintain CIs and service relationships.

• Support configuration management processes and drive adherence to ITIL-aligned practices

• Perform CMDB audits, reconciliation activities, and data quality reviews to identify gaps and recommend corrective actions.

• Collaborate with stakeholders to gather requirements and implement ServiceNow solutions that support operational and business objectives.

• Assist in developing dashboards, reporting, and metrics related to asset management, CMDB health, and Discovery performance.

• Create and maintain technical documentation, process guides, and knowledge articles.

Required Skills & Experience

• Experience in ServiceNow ITAM, ITOM, CMDB, Discovery, or Configuration Management.

• Hands-on experience with:

  • Hardware Asset Management (HAM)

  • Configuration Management Database (CMDB)

  • Discovery

  • Configuration Management / SACM

  • IT Service Management (ITSM)

• Strong understanding of Configuration Items (CIs), CI relationships, and service mapping concepts.

• ITIL 4 Foundation Certification (mandatory/preferred depending on project requirements).

• ServiceNow Certified System Administrator (CSA).

• ServiceNow Certified Implementation Specialist (ITAM, ITOM, or Discovery).

• Experience with ServiceNow HAM Pro, ITAM, ITOM, or Discovery implementations.

• Understanding of cloud, server, network, and infrastructure environments.

Additional Requirements

• Current Australian Government security clearance (Baseline, NV1 or higher)

We are a WORK180 Endorsed Employer, to see our benefits and policies click here.

Accenture Progressive Employee Benefits -To view our Progressive Employee Benefits covering Health, Wellbeing, Progressive Leave Options, Sustainability click on the link below.

Progressive Employee Benefits – Australia

Benefits of working at Accenture

• 18 weeks paid parental leave

• Long & short-term career break opportunities

• Structured career development program

• Local and international career opportunities.

• Certified as a Family Inclusive Workplace

• Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.

• We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

#LI_GM