Business Lead – Projects and Operations

The future is full of potential, and Mirvac is poised to shape it.

Our brand stands for more than just property development, we are committed to creating enduring value by reimagining work, life, commerce, and community. To be an iconic brand means daring to see possibilities others overlook. With courage and imagination, we’re curating the future of Australia’s urban landscapes, creating places that foster connection, sustainability, and innovation.

Join us as we work towards building the imagine nation.

Our opportunity

What you'll be doing

Process & system gap triage and resolution

• Understand, triage and prioritise process and system gaps raised by asset management.
• Act as the first point of contact for system / process issues and provide hands- on support
• Work with relevant stakeholders to investigate root causes, agree actions, and close out issues with clear ownership and timeframes.

Process & training content creation

• Develop and maintain user-friendly training and process content (including SOPs, Quick Reference Guides and User Guides) that is clear, consistent and fit for purpose.
• Use AI-enabled tools and standard templates to support scalable creation, version control and upkeep of training materials.
• Partner with subject matter experts to validate content accuracy and ensure changes are reflected in documentation.
• Develop leader-ready tools (e.g., onboarding plans, checklists and coaching guides) to equip leaders to support their teams effectively.

Training & onboarding standards

• Deliver training to a high standard to support new team members and supporting adoption of system and process changes.
• Run monthly drop-in sessions and training sessions in line with business requirements.
• Coach users to enable self-service and troubleshooting.

Change management, adoption & embedding

• Support teams to drive change management initiatives, enabling effective adoption and embedding of new ways of working into BAU.
• Coordinate communications and training activities to support rollout of process, policy or system changes.
• Collect feedback and track adoption, partnering with leaders to address barriers and reinforce expected practices.

Continuous process improvement & process design

• Identify opportunities for continuous improvement and support end-to-end process design to improve efficiency, quality and compliance.
• Connect portfolio teams, Governance & Compliance and Digital to align requirements, controls, dependencies and delivery plans.
• Support implementation of process changes into BAU, ensuring documentation and training are updated in line with new designs.

What you'll bring

• 5+ years’ proven experience in system optimisation / implementation, process improvement, or business transformation roles.
• 5+ years’ experience (property/asset management preferred).
• Enterprise platform capability - Yardi experience (preferred) or equivalent enterprise platforms.
• Demonstrated capability in leveraging digital tools (including AI‑enabled tools) to support scalable documentation, training, or process management.
• Demonstrated experience delivering process and system improvements and embedding changes into BAU.
• Experience identifying, prioritising, and resolving process or system issues, supported by root cause analysis.
• Proven experience collaborating across operations, governance/compliance, and digital teams.
• Practical experience identifying, prioritising, and resolving process or system gaps.
• Experience delivering change initiatives.
• Experience supporting environments with governance, controls, or compliance requirements.
• Process improvement & design, ability to analyse current state and support end-to-end improvements.

All of these attributes are preferred, if you think you may be the right fit for the role please still apply.