Patient Experience Officer - Emergency Department - Permanent Part-time -Sydney Children's Hospital

Employment Type: Permanent Full Time and Part Time Opportunities Available

Position Classification: Admin Off Lvl 5

Remuneration: 79171.07 - 80966.53 full-time equivalent base salary range (+12% super + 17.5% leave loading and salary packaging)

Hours Per Week: up to 38

Requisition ID: REQ670222

Location: Randwick

Applications Close: Midnight on 5 July 2026

For role related queries or questions contact

Sally Whitney on ***email_hidden***

At the Sydney Children's Hospitals Network , every role helps children and young people live their healthiest lives. As the largest paediatric health service in Australia, we care for thousands of children each year, in hospital and at home. Our people are united by compassion, collaboration and excellence in care.

Join a team where your passion for paediatric care truly makes a difference. ‘We are looking for a team member who is enthusiastic and passionate about customer service to join our Emergency department at Sydney Children's Hospital . The role of the Patient Experience Officer is customer focused and is responsible for enhancing the journey of patients and families through the Emergency department. The aim is to improve the communication and experience of patient located in the Emergency department.’

Sydney Children’s Hospital, Randwick — one of Australia’s leading specialist medical centres for children — has entered an exciting new chapter with the opening of the Bilima Building in November 2025. This state-of-the-art redevelopment will enhance our ability to deliver world-class care to seriously ill and injured children from across NSW and beyond. As part of the Sydney Children’s Hospitals Network, our hospital provides a comprehensive range of paediatric and adolescent medical and surgical services, treating children with a variety of complex conditions.

Located in Sydney’s eastern suburbs and co-located with Prince of Wales Hospital and the Royal Hospital for Women, our campus offers easy access to beaches, amenities, and public transport. At Sydney Children’s Hospital, Randwick, we put children first — always. You’ll be part of a warm, supportive environment dedicated to improving the lives of children and their families.

What you'll be doing

The role of the Patient Experience Officer will be one that is customer focused and passionate about delivering a great customer experience every day. This position is responsible for enhancing effective patient and carer communication, particularly between the patient, carer and clinical staff.

The focus of the role is improving the experience for patients located in the waiting room of the Emergency Department

Oversee the coordination of patient and carer communication in the emergency department waiting room.

Additional Benefits (where applicable): Flexible work opportunities, Salary packaging and meal entertainment benefits, accrued days off (ADOs), fitness passport, employee assistance program (EAP)

How to Apply

Click ‘Apply Online’ and submit your application including:

• A resume (maximum 5 pages) outlining your experience

• Demonstrated customer-focused service delivery skills.

• Demonstrated resilience, flexibility and initiative.

• Excellent interpersonal skills, in particular the ability to interact well with all emergency department staff.

• Demonstrated ability to work independently with minimal supervision.

• Computer literacy.

• Sound negotiation skills.

• Demonstrated ability to problem-solve.

• Ability to work as part of a team.

Child Safe Standards

SCHN is committed to maintaining a child-safe environment that respects and upholds the rights of children and young people, in line with NSW Health’s commitment to the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.

Additional Information

SCHN is an Equal Opportunity Employer that values diversity, recognising that a diverse workforce strengthens our culture and enhances the care we provide to children, young people and their families.

Permanent

NSW Health roles require Australian citizenship or permanent residency. Temporary visa holders may be considered where no suitable Australian citizen or permanent resident is identified.

NSW Health vaccination and screening requirements must be met prior to commencement.

This position requires a Working with Children Check (WWCC) issued by the Office of the Children’s Guardian.

Where required, overseas qualifications must be formally assessed by the Department of Education or relevant authority for recognition in Australia.

An Eligibility List may be created for future permanent and temporary full or part time vacancies.

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Aboriginal and Torres Strait Islander people are strongly encouraged to apply. We recognise the value of Aboriginal staff providing health care to Aboriginal children and families. For application support, visit the NSW Health Aboriginal Recruitment tool, Stepping Up to assist in preparing your application, or contact the SCHN’s Aboriginal Workforce Consultant at [email protected]

For technical support please contact 1300 679 367

Learn more about The Sydney Children’s Hospitals Network

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