Lending Service Operations Officer

About the role

If you enjoy being at the heart of how things get done and making a real difference for customers, this could be the one for you.

As a Lending Service Operations Officer, you’ll support customers through the life of their lending products - from post-settlement maintenance through to payouts, closures and discharges. A lot of this work sits behind some of our more complex lending across specialist, business and commercial portfolios, so you’ll play a key role in keeping things running smoothly for both customers and the teams who support them.

This role brings together customer service and operations, with a strong focus on reconciliations- including managing suspense accounts and processing requests end-to-end. You’ll be helping ensure everything is accurate, compliant and moving as it should, while also supporting bankers and stakeholders to deliver the right outcomes.

You’ll be part of Group Operations Service Delivery, in a team that works closely with a broad range of lending areas across the business. It’s a collaborative environment where people genuinely support each other, share knowledge and look for better ways of doing things. There’s plenty of opportunity to learn, grow and build your capability while contributing to a really important part of the lending journey.

About you

You’re someone who takes pride in doing a good job and genuinely cares about the experience you create for customers and stakeholders. You might come from a customer service or operational background, and while lending experience is helpful, it’s not essential - we’re much more interested in your attitude, attention to detail and willingness to learn.

You’re comfortable working across systems and processes, able to stay organised and manage your time when things get busy. You ask questions, communicate clearly and build strong working relationships with the people around you.

You’ve got a strong eye for detail, particularly when it comes to reconciliations and processing work, and you understand how important accuracy is in delivering the right outcomes. You’re also someone who enjoys getting stuck in, taking ownership and finding ways to improve how things work.

Most importantly, you bring a positive, curious mindset and enjoy being part of a team that’s always looking to get better. You’re happy to roll your sleeves up, contribute to a supportive team culture and help deliver strong outcomes together. If you’re looking for your next step, we’d love to hear from you.

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our perks

At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.

Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:

• Flexible working arrangement - Balance your work and personal life with ease.

• Discounted financial products - Enjoy exclusive rates on our financial services across the Group.

• Salary sacrificing options - Maximise your take-home pay with our salary packaging options.

• Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.

• Purchase additional annual leave - Need more time off? You can buy extra leave days.

• Discounted private health insurance plan - Take care of your health with our special rates.

• Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family

• Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.

• Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!

How to apply

To apply for this role, follow the links.

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications.